Day Concierge

Our Client are looking for an experienced Day Concierge to join their team at a luxury residential development based in West London.

Working 4 on 4 off, with the hours of 7am - 7pm.

Salary is £30,000 annually.

Duties include:

• Managing deliveries and contractors, assisting residents, and acting as first point of contact for emergencies.
• Supporting residents, escorting them to lifts, and providing assistance to colleagues as required.
• Liaising with residents whose apartments have direct lift access, ensuring discretion and tailored support.
• Carrying out five patrols per night covering landscaped grounds, residential blocks, facilities, car park and plant rooms.
• Monitoring CCTV systems throughout the estate.
• Completing all Health & Safety checks as required and reporting issues to management.
• Collecting bags left outside apartments once per night.
• Receiving and managing late-night deliveries (often food), ensuring correct handling and safe transfer to residents.
• Completing handover documentation.
• Checking swimming pool chemical levels.
• Opening and closing the leisure facilities at the beginning and end of the staffed day.
• Responding to resident queries (in person, by phone, or email).
• Assisting residents with minor apartment issues or escalating matters to 24/7 management support when necessary.
• Occasionally dealing with leaks or similar urgent issues, taking precautionary measures until specialist support arrives.