Day Concierge - Luxury Apartments

Our client is currently seeking an experienced Day Concierge to work on a high end residential apartment block in Central London. This is a high calibre development where the focus will be on resident satisfaction, candidates will be expected to have worked in 5* hotels or high end apartments previously. We will be looking for an immaculately presented candidate with impeccible customer service skills.

This is a Day position, however candidates must be flexible and willing to cover Nights when required to cover the team's annual leave.

Hours: Pitman rota. works 2 consecutive shifts, followed by 2 days off duty, works 3 consecutive shifts, followed by 2 days off duty, works 2 consecutive shifts, followed by 3 days off duty.

Salary: £28,000 - £29,000 p/a

Duties:

• Consistently provide a sincere, courteous, bespoke and prompt interaction (in person, through telephony, and via applicable media channels).
• Partake in Front of House operations, ensuring the safety/security of the building, following standard operating procedures, and surpassing the expectations of all stakeholders.
• Maintaining continuous awareness of cultural, demographic and social differences which may be needed to meet individual requests and responsibilities.
• Anticipating stakeholder needs, including asking questions to better understand preferences - reading non-verbal communication cues, and acting on them whenever possible.
• Continuously following up on requests and reporting back; ensuring that stakeholder requests are processed, and expectations are always met, and when possible, surpassed.
• Establishing relationships with local attractions, restaurants and 3rd party service providers; in anticipation of adding value and enhancing resident experiences.
• Instructing new starters - taking part in the induction process, ensuring that all concerns are communicated to the Operations Manager.
• Managing and maintaining a log of all post/packages/deliveries/collections to and from the building, communicating movement of relevant items to residents and management
• Carrying out regular internal/external inspections and security checks; ensuring that all details are logged and reported to the relevant parties.
• Perform a bi-hourly Thermal & Fitness Suite inspection/duties program consisting of; pool PH testing, leisure area/equipment contamination check, temperature and H&S checks.
• Recognise/respond appropriately to any situation which has the potential to jeopardise the safety, security and well-being of the organisation and all its stakeholders.
• Monitor and regulate all access to the property, administering/controlling right of entry for all suppliers, contractors and visitors.
• In the event of a genuine emergency and in the absence of the Senior Managers, take up the responsibility of Emergency Controller, as stipulated in the Emergency Plan.
• To ensure that all keys/fobs/cards leaving the control area are appropriately administrated and returned at end-of-shift.

Candidates MUST have previous experience working in either residential or working in 4-5* hotels.

Please apply with your CV, please note that if you have not heard back from us within 14 days then you should assume your application has been unsuccessful.

Candidates must provide 2 professional references and undergo full vetting checks