Assistant Development Manager

Our client is looking for an Assistant Development Manager to work at a Luxury Residential site in West London.

Working Hours: Monday to Friday, 9am - 5pm

Main Duties:

• Identify and deliver on-going training needs to support the team, utilising appropriate internal and external methods and support as well as conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI's and SLA's are met.
• Monitor performance, setting guidelines, managing holiday / sickness absences and organise shift cover, undertaking or organising emergency cover as required.
• Assisting with the drafting, control and reporting of the service charge budget and expenditure for the development.
• In conjunction with the development manager, participating in all customer / contractors and client meetings, ensuring issues are promptly administered and dealt with within the agreed timeframes.
• Effective liaison with customers on a daily basis, attending to any issues and enquires and ensuring matters are resolved.
• Undertake required risk assessments, health and safety checks and routine testing requirements ensuring concerns are acted upon and completed within the given timeframe.
• Support with the monitoring and supervision of contractors, carrying out works on and around the development.
• Raising of works orders and ensuring all orders are monitored and delivered within the designated time frame. Ensuring reactive/planned works are conducted to a high quality.
• To ensure all irregular incidents are investigated and reported to the development manager. To provide a response to emergency queries (out of normal office hours) directing colleagues as appropriate including attendance where necessary.
• Carry out regular inspection audits of the site and take/organise remedial action if and when required, ensuring the fabric of the building both externally and internally is maintained and serviced to a high standard, including the achievement of all KPIs set

Role requirements:

• Excellent understanding of the residential property sector, having worked in a similar role previously
• Sound knowledge of building fabrics and maintenance
• Experience or exposure to serving section 20 notices and understanding of major work projects
• Confident, an articulate communicator with the ability to build and maintain strong relationships
• Ability to communicate with a range of people across different levels and show assertiveness when required to get work completed
• Good knowledge of property management systems and the ability to pick up new systems quickly
• Exceptional IT and computer skills
• Exceptional customer service experience, with the ability to work multi-task, prioritise and manage various task simultaneously
• Charismatic, with the flair to learn new skills and enhance self-development and better those around you