Head Porter - London W14
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| Job Type | Permanent Full Time |
| Location | South West London, London |
| Area | London, England |
| Sector | ResidentialResidential - Estate Management |
| Salary | £33000 - £35000 per annum |
| Start Date | ASAP |
| Job Ref | SB1_1735898842 |
- Description
Job Details
Start Date: 16th January 2025 (or ASAP)
Salary: £33,000 - £35,000
Location: London, W14
Hours of Duty: M-F 0830-1630 & every third Saturday 0900-1300
Responsible To: Property Manager
Benefits: 20days annual leave plus BHs, with an increase of one day per year after 5years service (capped at 25days) and 7 days discretional CSP in a 12 month period.
Job Summary
- To assume overall responsibility for the smooth running of the building in all respects and to supervise staff. Reporting back to Residents, Managing Agent, Estate Manager or Client where required.
Responsibilities & Duties
- To ensure security is maintained at the building. To take responsibility in a crisis, (e.g. fire, floor, intruders) and take appropriate action.
- To ensure that sufficient cover for both cleaning and porterage or services is provided at all times and liaise with HR regarding this.
- To maintain an effective managerial relationship with staff, ensuring that they remain highly motivated and that their work continues to reach required standard. A staffing report is to be produced monthly.
- To ensure that all staff are familiar with the reporting and logging procedures at the building and that they follow the procedures in the building manual when recording and reporting incidents/accidents.
- To set an example for other staff members by being courteous and helpful to all residents as well as to residents' staff and guests and to contractors employed by the residents of the building.
Person Specification- Honest and reliable
- Team Player
- Works well under pressure
- Excellent communication and customer service skills
- Excellent time keeping
Experience Required- Experience within a management role in the hospitality and/or residential industry.
- Experience managing a team of staff and/or contractors.
- Basic / Intermediate IT skills.
- SIA training would be beneficial but not a requirement.
Particular Aptitudes/Skills Required
- Sharp eye for detail.
- Passion for delivering outstanding service.
- Excellent communication skills.
- IT literate with good knowledge of Microsoft Office.
- Able to cope with pressure.
