Community Support Staff - Luxury Residential
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| Job Type | Permanent Full Time |
| Location | North West London, London |
| Area | London, England |
| Sector | ResidentialResidential - Front of House/ Concierge |
| Salary | Up to £26416 per annum |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | EB123478_1721817653 |
| Job Views | 123 |
- Description
Our client is currently seeking a Day Community Support Staff role at a site near North West London
The role is on a 4on 4off basis with the hours of 11am - 11pm
Salary: £26,416 per annum
Main Duties:
- Patrol inspections for buildings, commercial business, car parks and external routes as per prescribed routes and frequency as per your schedule from the Duty Manager / Night Supervisor. A site app is to be used to record all patrols and down loaded to the appropriate drive file. Findings must be emailed to your duty manager / development manager and or admin team
- Completing the patrol inspection reports and providing to office coordinator for review - any urgent issues to be raised immediately to the Estate coordinator / Duty Manager / Night Supervisor
- Responding to noise complaints
- Investigating short let properties online
- Patrolling the development and picking up large litter if seen to keep the site clean and tidy
- Issuing letters to offending apartments reference washing on balcony, door mats in communal parts, etc
- Reporting lease contraventions to duty managers and providing necessary evidence (photo report)
- Answering phone calls and emails in a professional manner
- Weekly inspection of The Spa
- Assisting Concierge when necessary
- Removing dogs from podiums / playgrounds / parks
- Stopping ball games in podiums / playgrounds / parks
- Carrying out parking usage / availability as per Duty Managers / Night Supervisor request
- Putting up and removing notices / letters within communal areas
- Posting of letters / notices / updates / fines / newsletters etc
- Monitoring of learner drivers / dealing with unauthorised learner drivers on development
- Placing and removing traffic bollards / cones as per Duty Managers / Night Supervisor instruction
- To inspect stains and damages of communal areas when reported and send photos and description via site pro app to the duty manager / head of operational support
- During the silent hours changing bin bags in common areas and picking up litter
- Monitoring and reporting of non-permitted vehicles within the undercroft car parks and labeling with illegally parked stickers
- Resetting of emergency door / gate release buttons
- Investigating fire alarms and resetting if appropriate
- Monitoring and reporting of commercial bin usage / misuse
- Attending events eg: Concert in the park and providing support where required
- Aiding and supporting emergency services if called to the development or as directed by Duty Manager / Night Supervisor
- Any other ad hoc duties or reasonable management requests
- Carry out a full and complete investigation of adverse events / criminal issues including CCTV clips and footage to support investigation. This includes witness statements
- CCTV operations and investigations.
The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.
