Day Porter - North London

Our client is currently seeking a high-end porter to join the team at a luxury development in North London.

The shift pattern will be 4 days on and 4 days off with working hours 7am - 7pm.

Scope and General Purpose of Job

To be responsible for the smooth running of the day-to-day operations of the Reception Desks and the building. To deliver service excellence to the residents of the building. The list is not exhaustive and you will need to use your initiative. This list maybe reviewed from time to time.

Main duties:

General

• Report for duty punctually wearing the correct uniform at all times.
• Maintain a high standard of personal appearance and hygiene at all times
• Provide a courteous, professional, efficient and flexible service at all times.
• Handle all telephone calls to the Reception in a polite and helpful manner.
• Have a full working knowledge and capability to perform all duties and tasks in the place of work.
• The Reception must be manned at all times except in dire emergencies and short natural breaks. The residents have been informed to be patient that the concierge on duty may, if not busy, assist residents with their luggage or shopping to the lifts but must not leave the reception area unmanned.
• Ensure that the Reception and other common parts of the building are kept clean and organised at all times.
• To hand over the pending points for the next shift for proper follow up and action.
• Only issue keys to authorised persons and log all keys in and out in the key log.
• Accept parcels on behalf of residents if they are not at home or have made arrangements for them to be left at reception. Log all parcels and any items left at reception for collection
• Undertake any reasonable tasks and secondary duties as assigned by the Managing Agent.

• Cleaning, collect rubbish, deliver the newsletter and sweep the steps in the winter time.

Dealing with Residents

• Attend standing up to all residents/visitors who approach the Reception desk with a positive, polite and welcoming attitude and smile.
• To assist residents through the Reception area and help them with luggage etc.
• Handle and answer resident enquiries in a courteous and efficient manner and report any complaints or problems to the Managing Agent.
• Record residents' requests or reports of any problems in the day book for appropriate action.
• Gain the ability to explain and show the residents all the standard facilities in the apartments.
• If required, assist residents in making personal arrangements such as the forwarding of mail, deliveries, booking of restaurants, taxis, contractor callout and the like.
• All such arrangements to be at the cost of the resident and not the management.
• Announce all visitors to the apartment on the intercom to the resident and take instructions from the resident before allowing the visitors to go up to the apartment except where the resident has personally released the main door via the intercom system.
• It is important to remember that staff are not allowed into residents apartments.

Security

• Make regular checks to ensure correct operation as plant such as lifts, mechanical plant and security doors. Arrange for the callout of the maintenance contractors in the event of a breakdown.
• Politely challenge and assist all persons not known to you entering the building.
• There are security cameras at the building. They should be watched as closely as possible. Anything suspicious or out of the ordinary should be acted upon and reported.
• Workmen must be logged into the contractors book.
• Ensure all tradesmen follow the policies and procedures set out by the Managing Agent.
• Suspected loiterers challenged or reported to the police.
• Keys to the common parts and residents apartments should be kept in the key cupboards at all times.
• Only issue keys to authorised persons and log all keys in and out in the key log. You should not accept cash or valuables from residents to keep or look after.
• You will be personally responsible for any cash of valuables to choose to accept.

Parking

• All parking spaces in the basement car park are allocated and residents should be encouraged not to park on spaces owned by other residents unless they have their permission. Visitors must be challenged and not allowed to park on the private spaces without the owner's authority. Authorised visitors should be warned of the parking restrictions and advised to park correctly.

Emergency procedures

• Instructions for emergency procedures will be clearly set out in the Site Instruction Book. Staff should be familiar with these instructions and how to use the fire alarm panel. You may from time to time be required to perform other duties of a similar nature, the instructions of which are subject to the reasonable needs and discretion of the Employer or Managing Agent.