Property Administrator

We are working to find an onsite Property Adminstrator. This is an exciting opportunity to work within an iconic residential developmens.

The Role

• Being the initial point of contact for any simple queries responding in a timely and professional manner.
• Manage emails, portal and noticeboard announcements, process POs and invoices from start to finish.
• Proactive liaison with RMG back office support teams/departments.
• Taking ownership of cases and ensuring you follow through up to completion.
• Gradually build experience and knowledge of all tenures to be able to deal with more complicated queries and provide more support to the
• When necessary, obtain quotes for contract maintenance to ensure prompt appointment and follow up until the issue has been resolved and the contractor paid.
• To work in accordance with the RICs code of conduct, ARMA, IRPM and any other governing bodies within the
• To be proactive in the role at all times, using initiative to improve working practices and to manage time
• Strive to exceed expectations at all times.
• Seek to identify areas where customer service can be improved.
• Liaise with other departments to ensure service standards are met every time.
• Following review of annual HS and FRA to work with the PM and Estate Manager on the best way to action any issues raised or areas of concern.
• Ensure service standards are adhered to and make suggestions to improve
• Actively take part in team
• Overall assistance/co-ordination of ad hoc activities within the EW+S residential estate.
• Ensure accuracy and upkeep of an up to date data base/ records for efficient and effective record keeping and reference.
• Administration of Communal Claims and liaison with the Insurance Team.
• Be positive about the culture and working methods with colleagues and clients, have a can-do attitude and willing to go the extra mile.
• Weekly routine inspections on communal areas to ensure they are remain presentable, and properly maintained.
• Liaise with contractors when a resident's feedback is about their performance and/or service delivery.

The Person

• Ensure politeness and courtesy at all times towards colleagues, residents, visitors etc
• Be able to communicate verbally in a clear, concise and business like way to the
• Ensure all written communications are presented in a professional manner ensuring grammar, spellingand format are appropriate for the recipient and purpose.

• Demonstrate ability to make sensible and fair decisions, having first evaluated all options. Support decisions with factual information.
• Not afraid of confrontation.
• Assess personal performance and attributes, actively seeking support to meet development needs and demonstrate and awareness of personal impact on others.
• Willingness to learn and be exposed to all areas of Estate Management.
• Passionate, diligent, taking their role seriously being a front line team member.

The Package

This role offers a salary range of £24k per annum, based on experience, and is a full-time position, working 37.5 hours per week from Monday to Friday. The successful candidate will receive training and support to develop their skills and knowledge further.

The Client encourage internal promotion, and every effort will be made to fill any future vacancies internally. They are an equal opportunities employer and welcome applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief, or sexual orientation.