Night Concierge - Residential

Description

Our client is looking for a permanent concierge to join their team to work at their luxury residential building based in West London

Rota - 3 on, 3 off / 4 on, 4 off (7pm - 7am)

Please see below for further details

The Role:

• The Concierge will focus on the day-to-day residents and guests delivering duties to an exceptional standard.
• They will excel on the concierge services, amenity operations, security and housekeeping to ensure integration is seamless and a consistent vision is delivered.
• Welcoming residents and visitors into the building in a polite and friendly manner.
• Provide a presence in the building and in the main reception area.
• Dealing with all residents requests and complaints efficiently.
• Taking inbound phone calls, redirecting or taking messages as required.
• Accurate parcel handling and recording.
• They will direct, coordinate and plan essential central services such as guest arrivals, deliveries, post, amenity bookings, cleaning, waste disposal and recycling.
• They will focus on building resident loyalty through proactive communications, setting, and managing expectations and delivering results.

The Candidate:

• Motivate colleagues to strive for and achieve success for the company.
• Excellent communication skills
• Develop and maintain constructive working relationships with team members, onsite staff, residents, guests, and contractors working collaboratively to achieve overall business outcomes.
• Take personal responsibility for understanding and following the company's Health & Safety policies and practices, demonstrating personal engagement with safety, and proactively identifying risks and hazards and continuously improve safety performance.
• Full & clean driving license would be beneficial but not essential (to assist with valet requests, on occasion)
• Excellent quality customer service for the development, its residents, and guests.

If you do not hear back within 2 weeks of applying, please assume you have been unsuccessful.