Estate Manager - Luxury Residential

Job Description

The Estate Manager's role is to manage their scheme to the company's standards and to provide Residents with a professional service in a polite, fair and efficient manner

Working hours: Mondays - Fridays (8am - 5pm)

The main responsibilities of the Estate Manager:

• Smooth running of the development
• Supervise the Concierge team and deal with cleaners and an army of sub-contractors
• Be knowledgeable with company's policies as described in the company's SOP and Employees Handbook
• Make sure that the company's policies and the site-specific procedures are adhered by the Concierge team
• Read the front desk diary on daily basis and provide verbal reports to the Estate Manager
• Provide continuous training to all members of the concierge team
• Carry out regular inspections of the site; Identify and log any maintenance, cleaning and Health & Safety issues
• Ensure that the office files are always updated with the details of Leaseholders, Sub-tenants, Managing Agents
• Monitor Concierge e-mail account to ensure all emails are actioned, i.e. acknowledged, responded to, information is noted
• Regularly review all operational sheets to ensure that activities are logged correctly in accordance with procedures
• Carry out periodic archiving of operational log sheets and ensure all the files are safely stored for future reference
• Oversee the safekeeping of apartment keys and regularly check all the key cabinets and the keys log sheets
• Ensure there's always enough office supplies; arrange stationery orders to include light bulbs for communal areas
• Assist with organising access to apartments, e.g. for the annual servicing of Heat Interface Units and keep files updated
• Ensure that the parcel room is always well organised and that residents are reminded of any uncollected items
• Monitor residents' info-portal and regularly check for any old packages that might have not been signed out
• Investigate any packages claimed to be lost and keep Estate Manager informed on the progress
• Liaise with the Cleaning Supervisor to ensure good housekeeping of the development
• Oversee the control of the car park to include the permit system and communicate with the parking patrol company
• Control the release of proximity fobs for communal doors and radio transmitters for the underground car park
• Be available for senior management meetings and report processing as required
• Be available out of hours as might be required

What we expect from the candidate

Excellent customer service and leadership skills, strong verbal & written communication, the ability to work under pressure and balance often conflicting priorities. Good administration skills, driven and self-motivated, confident and diplomatic.