Night Concierge, Luxury Residential - Zone 4, West London

We are working with a luxury residential block situated in far West London (Zone 4) who are looking to appoint a Night Concierge to join the team as site expands. You must be immaculate in presentation and have worked within high end residential or 5* hotels previously.

Hours: 4 on 4 off, night shifts - 7pm to 7am

Salary: £25,000 to £27,000 pa depending on experience

Duties:

• Manage all aspects of front of house concierge office.
• The Concierge will offer a personalised service to the residents.
• Assisting residents, contractors, and visitors when and where required.
• CCTV monitoring.
• Routine Patrols of the development.
• Electric meter and water reading for residents.
• Keeping a diary of all works and visits.
• Reporting Faults and Defects through appropriate channels.
• Answer telephone calls and emails and logging of messages.
• Signing in and out visitors and contractors.
• Receiving parcels and letters on behalf of residents then programming them on a parcel data base system before putting them on shelf for collection.
• Key Holding and management, programming fob keys and car remote control fobs for contractors and residents.
• Handing out keys and access fob to cleaners, residents and contractors as required.
• Able to give a clear and concise handover at the end of the shift.

Requirements:

• Experience in Residential or 5* Hotels is Essential.
• Administrative Experience is very desirable, and you must be computer literate.
• Reliable and good timekeeping.
• Immaculate presentation.
• Strong written and verbal communication skills in English.
• Have excellent communication skills.
• Experience in the highest level of customer service.
• Be able to demonstrate initiative.

Please note if you have been successful you will be contacted within 2 weeks, if you do not hear back after this period then please assume you have been unsuccessful.