Account Assistant - Service Charge

We are seeking someone looking to build a career within Accounts. We are seeking several Finance Assistant due to grow within this business. This role would suit someone at entry level or with a few years experience as the Accounts Assistant, you will play a vital role in ensuring the efficient operation of our department. Your responsibilities will encompass various administrative tasks, customer service, and technical functions to support our clients and maintain a high level of service excellence. If you are detail-oriented, possess excellent communication skills, and thrive in a dynamic, deadline-driven environment, this role may be an ideal fit for you.

The Role:

1. Administrative Support:

• Manage electronic data and emails efficiently.
• Collaborate with managers, accountants, and support staff to deliver accurate and efficient service to clients.
• Participate in internal and external training sessions to continuously improve your skills.
• Monitor bank statements for BACS receipts and perform banking tasks.
• File invoices accurately and maintain organized records.
• Send remittances to suppliers.
• Generate financial reports for clients and senior leaders.
• Attend client meetings as required, providing support for your portfolio.
• Deliver periodic reports to clients, including standard reports and additional ones as necessary.
• Maintain professional relationships with clients, ensuring excellent service.
• Raise void service charges to developers and analyze expenditure versus budget.
• Prepare end-of-year service charge accounts within agreed timelines.

2. Payment Processing:

• Handle phone payments.
• Obtain Feefo Reviews in line with company objectives.
• Distribute reports and statements to clients, leaseholders, and contractors.
• Address supplier queries related to payments and contract orders.
• Post additional charges accurately.
• Enter information into Qube with proper apportionments.
• Conduct bank reconciliations for all sub-accounts, resolving queries and adjustments.
• Provide monthly expenditure reports to property managers.
• Post invoices correctly and maintain proper records.
• Post daily receipts, including card payments, BACS, cheques, and website payments.
• Update and chase PLI for contractors.
• Maintain accurate contractor information for remittances.
• Allocate insurance payments.
• Prepare draft budgets for clients in a timely manner.

3. Tenant Adjustments:

• Process necessary adjustments in Qube.
• Handle various job-related issues, identifying and addressing problems promptly.
• Escalate urgent matters as needed and delegate work.
• Address queries from tenants, suppliers, and external agencies professionally and efficiently.

Technical Skills:

• Desire to learn and gain knowledge of property management principles and procedures.
• Work towards accounting qualifications.
• Soft skills for empathetic customer interactions.
• Proficiency in QUBE computer system.
• Competency in Windows-based spreadsheets, such as Excel.
• Strong written and verbal communication skills.

The Person:

• Attention to detail and high accuracy in work.
• Ability to plan and prioritize workloads, work independently, and handle pressure.
• Excellent communication skills with colleagues, customers, and suppliers.
• Willingness to actively participate in departmental operations and assist with problem-solving.
• Adaptability to changing requirements and procedures.
• Eagerness to learn and engage in both internal and external training opportunities.

The Package:

• Competitive salary based on experience from £24-28k
• Benefits package
• Training and development opportunities
• Supportive and collaborative work environment

If this sounds like the opportunity you've been looking for, apply now and be part of our team dedicated to delivering outstanding service to our clients.