Residential Night Concierge - East London

PMR is working with a luxury residential scheme based in the Docklands, looking to hire a full time Night Concierge. The Night Concierge will provide a professional and welcoming service to the residents of the block.

We are looking for a personable candidate who is passionate about delivering great customer service!

Rota: 4on 4off, 12 hour night shifts

Salary: Up to £25,000 pa

Duties:

• Welcoming residents and visitors into the building in a polite and friendly manner.
• Provide a presence in the building and in the main reception area.
• Dealing with all residents requests and complaints efficiently.
• Taking inbound phone calls, redirecting or taking messages as required.
• Accurate parcel handling and recording.
• Reporting any health and safety issues to management.
• Dealing with contractors and accompanying their visits around the sites
• Key management including signing out of key cards to contractors and ensuring their prompt return.
• Maintaining a log book of current and past contractors and on site visitors.
• Internal and external patrols of the development

Key Attributes:

• Excellent communication skills, both verbal and written
• Strong IT Skills are essential for this role
• A personable approach to dealing with residents
• Fantastic customer service skills