Credit Control Manager

The aim of the role is to be responsible for and manage some of the firm's key clients and provide an efficient service. You will proactively ensure we remain within the firms service level agreements and that our clients and their agents are kept regularly updated with the latest progress of each that you manage. Reporting to the Operations Director you will primary be responsible for the management of your own diary and team.

The role involves regular interaction with; key clients, leasehold and freehold property owners, solicitors, mortgagees and other authorised third parties. You will hold bi-monthly meetings with the Operations Director to highlight any key issues within your portfolio and you will report on the progress of your live and closed files to your clients as well as senior management.

You will be required to obtain payment from owners within the shortest possible timeframe on behalf of our Clients whilst considering; individual owner vulnerabilities, the Pre Action Protocol for Debt Claims and the rules set out by the Financial Conduct Authority.

You will be able to readily identify what constitutes a complaint or a legally valid dispute and you will provide a detailed response to the above via telephone and/or in writing in accordance with our processes.

This is a fast-paced and varied role that requires excellent communication skills, attention to detail, familiarity with computer systems and databases, excellent numerical and written skills and; the ability to tactfully recover the funds owed to our clients.

You will be the main point of contact for the key clients allocated to you and be responsible for overseeing and 'running' the cases they have referred on a day to day basis, you will be on hand to provide them with any information and/or assistance as and when required. You will hold regular zoom, telephone and face to face meetings with these key clients and will report any issues or key points to the Operations Director.

The Role

• Distribution of tasks to your team
• Calculating and understanding client instructions and statement of accounts
• Overseeing the upload of new instructions onto the system
• Ensuring Land Registry documents - Titles, Leases, Transfers are attached to all cases
• Ensuring all correspondence including email/written queries, reply forms and telephone calls from clients, owners, solicitors and mortgagees are responded to in a timely manner
• Overseeing Dispute Resolution
• Complaint acknowledgement and resolution
• Use of clients databases to obtain statements, demands and invoices
• Ensuring Payment plan negotiation and agreements are arranged in line with Client instructions.
• Ensuring all set processes and guidelines are complied with.
• Ensuring daily individual and team targets are achieved eg diary, emails and distributed work
• Reporting to client/client care

The Person

• Ability to lead a team
• Experienced in Land Registry
• Ability to manage multiple tasks
• Experienced in Leasehold and Freehold

The Package

• Salary is up to £40,000
• Working within a growing business with opportunities
• Training programme