Day Duty Manager - High End Residential

We are working with a high end residence situated in the heart of Chelsea who are actively seeking an experienced Duty Manager to manage the day to day operations on the development. The purpose of the Duty Manager is to be responsible for the day-to-day operations, Health & Safety and line management of the Front of House areas (Concierge, Traffic Officers and Security).

Hours: 4on 4off rota, 7am to 7pm

Salary: £35,700 per annum

Core Duties:

• Leading by example to set visual standards and quality customer service for the development.
• Motivate employees to strive for and achieve success for the development and company.
• Coach, train and develop employees by fostering a can-do attitude to encourage continuous improvement.
• Ensure the FOH teams are fully engaged to take accountability for all tasks given and to see them through to the end.
• To take accountability and action the operational site inspections.
• To be self-motivating and to strive for and achieve success for the development and company.
• To foster a can-do attitude to encourage continuous improvement.
• To generate new and exciting ideas to benefit the team.
• Take personal responsibility for understanding and following the company's Health & Safety policies and practices, demonstrating personal engagement with safety and proactively identifying risks and hazards (to immediate manager) to continuously improve safety performance.
• To assist on overseeing all staff administration including staff induction, training, annual rota, annual leave forms, overtime & return to work forms.
• To ensure the front of house team track, action, and complete all requests.
• To understand and strictly adhere to the Rules & Regulations established in the Emergency Procedures, Standard Operating Procedures and the development's policy on Fire, Hygiene, Health and Safety.

Required Experience and Technical Competency:

• IOSH qualified (ideally)
• Working knowledge of Health and Safety requirements and legislation.
• Experience of supervising / managing a team.
• Knowledge of key aspects of management practice including principles of effective supervision, appraisal and employment legislation.
• Staff delegation
• Knowledge of key aspects of management practice including principles of effective supervision, performance management, appraisal and employment legislation.
• Professional and patient manner with the ability to remain calm.
• Experience of working in a high-end customer service establishment and well presented.
• Proven ability to handle confidential information and sensitive matters that may involve the general public and handling issues and queries with professionalism.
• Practical application and working knowledge of Health & Safety requirements and legislation to eliminate or mitigate risk in the workplace.
• Excellent written and verbal communication skills.
• Willingness to undertake further training as required.