Amenities Concierge - Shoreditch, London EC2A

Hours

4 on, 4 off: 9am - 9pm


The Role

The Day Concierge will focus on the day-to-day amenity services to the residents and guests, delivering duties to an exceptional standard. They will excel on the concierge services, amenity operations, security and housekeeping to ensure integration is seamless and a consistent vision is delivered. They will direct, co-ordinate and plan essential central services such as guest arrivals, deliveries, post and bookings.

Working alongside the Building Team, you will ensure the multiple service elements operate effectively to create a seamless one-team approach. You will focus on building loyalty through proactive communications, setting and managing expectations and delivering results.

Duties

• Excellent quality customer service for the development, its residents, and guests.
• Motivate colleagues to strive for and achieve success for the company.
• Develop and maintain constructive working relationships with team members, onsite staff, residents, guests, and contractors working collaboratively to achieve overall business outcomes.
• Take personal responsibility for understanding and following the company's Health & Safety policies and practices, demonstrating personal engagement with safety, and proactively identifying risks and hazards and continuously improve safety performance.
• Work closely with the Front of House Manager with the implementation of SOP manuals, policies, and procedures.

Requirements

• Minimum 3 years hospitality experience within London super-prime, residential schemes or 4/5* hotels.
• Must have excellent communication skills and customer service skills.
• Must be service driven, understand the importance of going the 'extra mile'.
• Good knowledge of Central London and surrounding local area.
• High standard of written and spoken English, additional language skills beneficial.