Night Concierge - Student Accommodation

We're working with a leading Student Accommodation provider, who are looking to take on a professional Night Concierge to join the team - based on a luxury site in Central London. This is a wonderful opportunity to join an ambitious, thriving and professional company with a true innovative spirit.

Hours: 4on 4off 8pm to 8am *nights*

Salary: £28,780 per annum

Duties:

• You will be the first point of contact.
• Going above and beyond to deliver excellent resident service.
• Providing a practical and timely solution to their problem, which may include communicating maintenance issues with your colleagues and managers.
• Helping out with parcels and post queries.
• Prepare and move bins for regular collection by external contractor to achieve daily/ weekly deadlines.
• Ensure property bin stores are kept clean and tidy.
• You'll be carrying out checks and building walks - logging all your observations on an iPad.
• Inspecting our communal areas; our power house - the plant room, the lifts and the corridors and ensure these are kept clean.
• Wearing lone-working device at all times whilst on duty.
• Respectful of people's privacy and personal information - we will train you on all aspects of GDPR.
• Dealing with issues or incidents and calling the emergency services when needed.
• Working with your other colleagues from the Maintenance and Day Teams to achieve the best results and solutions for our residents, 24/7.
• Carry out specific training to help you in your role and to acquire new skills including full training on our bespoke IT Resident reporting systems and processes.
• To write up a great handover for your Day Team colleagues so they know all that has happened during your shift and anything that they need to follow up on.
• Understanding the importance of Health & Safety and Fire Safety in all that you do and report anything that is not safe.