Customer Support Assistant - Student Accommodation

We are working with a leading Student Accommodation brand who are seeking a Customer Support Assistant to join the team, assisting with the day to day operations on a luxury site in the West End.

This is a wonderful opportunity to join an ambitious, thriving and professional company with a true innovative spirit, located in heart of London. We are looking for someone who is passionate about working with people and delivering great customer service.

Hours: You will work 37.5 hours a week - on a flexible shift system (with different start/ finish times: 7:30 - 16:00; 8:30 - 17:00; 10:30-19:00; 12:00/ 12:30 - 20:30/ 21:00)

Salary: £26,200 per annum

Duties:

• You will be the first point of contact.
• Going above and beyond to deliver excellent resident service.
• Providing a practical and timely solution to their problem, which may include communicating maintenance issues with your colleagues.
• Helping out with parcels and post queries.
• Loaning out items - e.g. hoovers, fans, ironing boards etc.
• Assisting contractors, visitors and our university partners with their requirements.
• You'll be carrying out checks and building walks - logging all your observations on an iPad.
• Inspecting our communal areas; our power house - the plant room, the lifts and the corridors, residents' rooms (prior to their check-out).
• Carrying out a room inspection or showing a potential resident one of our suites or studios.
• Dealing with issues or incidents and calling the emergency services when needed.
• Working with your other colleagues from the Maintenance and Night Teams to achieve the best results and solutions for our residents, 24/7.
• Carry out specific training to help you in your role and to acquire new skills including full training on our bespoke IT Resident reporting systems and processes.
• To write up a great handover for your Night Team colleagues so they know all that has happened during your shift and anything that they need to follow up on.

Please apply with an up to date CV to be considered, if you do not hear back within 14 days of applying then you should assume your application has been unsuccessful.