General Manager - Flexible Office and Coworking

General Manager - Flexible Workspace Management

Serviced Office. Coworking. Flexible Office. Business Centre. Community Manager.

Type: Permanent, Full time

Location: Reading

Salary: £36,000 to £40,000 plus bonus

Our client creates beautiful, flexible workspaces that provide hotel-style hospitality and members' club-like service. They've taken the best of serviced offices, coworking, high end hotels and hospitality, plus a splash of design agency and architectural practice.

In partnership with the best hospitality school in the world, the team are trained to provide highly professional support and build relationships with members. They want members to feel as though our client are part of their team, and that they are contributing to the development of their own working environment.

The GM is responsible for all aspects of managing the site and the experience of members. The GM is tasked with challenging the existing operation and implementing new opportunities to deliver best-in-class hospitality.

General Operations

• Ensure the site is always effectively managed and staffed to the correct levels, managing the efficient day-to-day operation of the site.
• Responsible for monitoring daily pre and post opening procedure standards (setup and clean-up).
• Communicate and reinforce all company standards, policies and procedures
• Have in-depth understanding of all FOH procedures, processes and IT systems used to manage members, operations, and the building.
• Responsible for overseeing stock control, ordering and deliveries.
• Oversee housekeeping, florists, laundry and dry cleaning, catering, business support services, maintenance, personal trainers, massage therapists, etc. and coordinate members use of all such services.
• Keep all informational databases always updated.

Finance and Administration

• Adhere to budgetary and expenditure constraints
• Responsible for overseeing the ordering of all goods and services, in line with budget control.
• Have a good understanding of the site management accounts, attend monthly financial meetings and account for discrepancies
• Responsible for the achievement and maintenance of Gross Profit Margin targets.
• Pro-actively identify and solve problems that affect sales and profit with help of the Operations, Sales and Marketing teams.
• Responsible for all invoices regarding building management and member fees.
• Maintain member relationships to support sales renewals

Leadership and Management

• To encourage morale and performance with hospitality focused service
• Delegate effectively to staff, ensuring that they are given the opportunity to progress in their roles, including completing appraisals.
• Ensure good communication with all staff by holding regular staff meetings to update on issues, forthcoming events, and any news for the coming weeks.
• Ensure that the staff comply with all legislation regarding Health & Safety, Fire Safety, and licensing laws
• Working closely with the Marketing department

Human Resources

• Recruit & induct new members of staff
• Conduct regular appraisals of all site staff.
• Ensure that Assistant Manager is aware of company procedures regarding employment

Security, Health & Safety, Maintenance

• Ensure that all legislative training is completed
• Adhere to Health & Safety requirements and regulations within the workplace
• Conduct monthly H&S meetings and internal audits
• Maintain the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct, both personally and among the team.
• Monitor maintenance of premises and equipment on a regular basis

Members and Culture

• Developing and maintaining interpersonal relationships with colleagues and members
• Fostering a professional and productive work environment, by having knowledge of members and their business needs; aiding, networking and generally going above and beyond to ensure a positive experience for all members
• Conduct viewings with potential members and assist the Sales team with sales process.
• Be proactive with events programme, assisted by events team
• Lead on culture and partnerships through meaningful connections within the network.
• Manage members on-boarding and off-boarding process.

Skills & Requirements

• 3+ years' experience as a Manager in the hospitality, retail or coworking industry
• Highly skilled verbal and writing communication skills
• Good organisation skills and dedication to completing projects in a timely manner
• Detail oriented and comfortable working in a fast-paced environment
• Individual with enviable customer service skills
• Very well organised & excellent time-keeping
• Professional integrity, trustworthy

Benefits

As well as the opportunity to join an innovative business creating a market leading product, our client provide a comprehensive Benefits Package, that includes:

• Team Lunch every Friday
• Free use of in-house Gym
• 50% Discount at our in-house cafes and restaurants
• Exciting range of learning and development programmes with a world leading hospitality school
• Regular colleague social and wellbeing events
• Opportunities for promotion and transfer across the business
• £350 uniform allowance