Day Concierge/Valet, Luxury Residential - North West London

Our Client is looking for a Day Concierge/Valet to work at a brand new Luxury Development in North West London. They are looking for candidates who strive to provide excellent customer service to all residents and guests.

Role: Day Concierge

Hours: 7am - 7pm

Shift Pattern: 4 days on 4 days off

Salary: £28000 pa

Duties and responsibilities:

• Parcel collection and distribution.
• Deliver excellent customer service to all, adopting a 'nothing is too much' attitude at all times.
• Greet all in a professional and courteous manner in accordance with the company standards.
• Aid and engage with all guests/resident's and colleagues within the premises.
• Always act as an ambassador for the company.
• Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
• Ensure all guests/residents receive a full concierge service throughout their stay.
• Assist and support all guests/ residents by quickly responding to lifestyle requests for restaurants, flights and event tickets.
• To be able to provide an alternative to guests including day activities and tickets for any attractions.
• Process Luggage and delivery requests accurately and be responsible of the safekeeping of items ,left in the care of the company.
• Carry out regular building checks and log/report any maintenance that is required through the correct channels.
• Adhere to health and safety, fire and bomb threat procedures. Report anything which causes concern to staff or clients to the appropriate authority.
• Create and prepare standard letters, circulars and other correspondence using Microsoft Office applications, portal and Property Management Systems.
• Key handling and distribution.

Personal Specification:

• Applicants must be aged 30 or over
• Applicants must possess a valid UK driving licence and be comfortable with valet duties on site
• Applicants must have a strong swimming capability, in case of emergencies only

• Very Smart and well presented.
• Residential/High End Hospitality background preferred
• Reliable and good timekeeping
• Approachable and proactive, willingness to help
• Ability to create professional relationships externally and internally with guests, residents and colleagues.
• Strong written and verbal communication skills in English.
• Must be IT Literate

Please note if you have not heard back from us in two weeks, your application has been unsuccessful.