Front of House Receptionist

Front of House Receptionist

Reception. Front of House. Property. Administration. Customer Facing Experience.

Liverpool.

Our client is one of the top real estate firms in the world, with more than 600 offices spread across the globe.

They offer unbeatable guidance by assisting individuals, corporations, and institutions in making smarter property decisions due to their unmatched specialised local knowledge.

The primary goal of the Front of House position is to maintain a presence at the front desk, where you are able to assist everyone in the building, whether they are daily visitors or long-term tenants. Maintain a professional attitude while providing outstanding service and leaving a positive lasting impression on everyone.

Key Responsibilities

• Ensure that the property always upholds the highest standards of presentation. The front desk is kept neat, clean, and friendly in accordance with criteria
• At all times, personal appearance must meet the highest standards. A polite, professional, and helpful demeanour must always be shown
• To perform duties in accordance with directions from your line manager for reception services
• Develop a positive working connection with all of the property's employees, renters, and contractors, and serve as the primary point of contact for the building
• To quickly help and direct all site visitors to their appropriate location or contact inside the building
• To respond to all tenant inquiries politely over the phone and the on-site intercom system
• To sign for tenants' deliveries and record the delivery on the necessary paperwork
• To comply with and ensure that the landlord obligation for health and safety and fire precautions are always met

Skills and Experience

• Working knowledge of providing front-of-house services in a crowded setting where customers are present
• Officers must possess a current SIA Security Licence (training can be provided)
• The capacity to consistently provide excellent customer service
• The capacity to act independently and handle difficult circumstances
• Strong interpersonal, organisational, and communication abilities
• The desire to pursue more education and professional advancement
• Meticulous record-keeping with an eye for detail

Please note: due to exceptionally high levels of applications, we cannot respond to all applicants