Building Manager - West London

Our client is looking for a Building Manager to work at a luxury residential building in West London.

Duties:

• Active input into the development and well-being of the wider team including Concierge staff and Cleaning staff.
• Writing and delivery of Annual Performance Reviews.
• Approving monthly rota, authorising annual leave, and processing overtime.
• Ensuring all training requirements are met and that any training needs are identified and acted upon.
• To hold investigation/disciplinary meetings with any team member should they not meet/maintain the standards required of their role or breach their contract of employment, using strict HR protocol.
• To promote a healthy and happy work environment.

• Day to day responsibility for the management of the Building, ensuring that the building and the facilities are well maintained and safe.

• To maintain regular inspections of common parts, plant room and car park, noting any issues immediately and booking contractors to attend if necessary.
• To make sure that all CCTV is operating correctly and undertake CCTV reviews when necessary.
• Ensure a properly planned maintenance schedule of all plant room equipment/common parts/external window cleaning etc.
• To be the principal on site contact for contracted staff, ensuring that they are fully briefed on health and safety issues and general building policy. To monitor contracted staff's work and behaviour.

• To be familiar with the lease terms and Estate rules with breaches politely brought to the attention of the Resident.

• To manage visitor/guest parking areas and ensure that there is no unauthorised use.
• Ensure residents are treated in a respectful, helpful, and efficient manner by all team members and that any complaints are dealt with quickly and professionally.
• To act as a mediator in the event of a resident causing damage to a different flat.
• To assist Residents with building insurance claims.
• To advise Residents on License to alter procedures, which are overseen and managed by the Property Manager.
• To assist in bringing the non/delayed payment of service charges to the Residents attention.
• Attend board meetings and prepare meeting minutes, as required.
• To organise postage and signatures of company documents such as Licences to Assign etc.
• To work with the Property Manager on the preparation of the annual budget and monitor spend in line with projections/variance reports.
• To keep a record of all Company matters, always demonstrating organisation and discretion.
• To maintain a major work/project diary and liaise with the Property Manager on timing and spend on said works.

• To attend training as required.

• To implement and drive positive change.
• Any other reasonable duties as requested by the Board or Property Manager
• To be totally mindful of GDPR requirements when dealing with any resident, member of staff, Property Manager or contactor.

Person specification:

• Knowledge and understanding of building maintenance and security requirements and procedures.
• Understanding the role of a Building Manager and the large responsibility it carries.
• Possess a good knowledge of the requirements of Health and Safety and other appropriate legislation.
• Demonstrate knowledge and understanding of delivering a premium service.

Skills:

• Administrative and managerial skills including IT literacy of Microsoft Office including Excel.
• Team leading and motivational skills.
• Ability to communicate effectively orally and in writing, producing own letters and reports.
• Interpersonal skills, enabling the establishment of effective working relationships with staff and residents.
• Good general education with demonstrable written and numeracy skills.

Experience:

• Extensive previous relevant experience, which may have been gained as an Building Manager or Assistant Manager within the property industry.
• Previous administrative and staff management experience essential.
• AST Lettings experience.
• BTR/ PRS experience.

Personal Qualities:

• Proactive approach to managing and getting things done. Thinks ahead and plans effectively to avoid future problems.
• Flexibility and ability to work as a part of, and contribute to, the staff team.
• An ability to deal with difficult and sometimes unpleasant situations with empathy and professionalism.