Bureau Billing Analyst

Our client is seeking an experienced Bureau Billing Analyst to join their friendly team based in Borehamwood.

The ideal candidate will have industry knowledge as well as previous experience within Bureau Services. Having knowledge of large validation and tenant recharging would be preferred although this is not a necessity. The basic role is to deal with all areas of the billing and customer service area of the bureau services The role will involve the management of high volumes of data within both spreadsheets and in-house databases.

Salary -£27,000 - £32,000 per annum
Hours - Monday - Friday, 9am - 5:30pm
Location - Borehamwood

Duties:

• Ensure that opportunities for new business are dealt with professionally and appropriately at all times.
• Act as initial point of contact for all customer queries either by telephone or electronically and respond promptly and efficiently to all enquiries
• Log and resolve customer complaints and handle product and service inquiries. Direct requests and issues to designated resource.

Requirements:

• Have previous experience in either the Housing finance (particularly utility invoices) or Energy sector
• Good organisational skills
• Proficient with numeracy
• Have a strong understanding of the principles of customer care
• Be IT literate with advance knowledge of Word and Excel
• Some experience of account management

Please be advised if you haven't heard back within 2 weeks then this will mean that your application has been unsucessful on this ocassion