Night Concierge

The ideal candidate will be:

• A great communicator of both written and spoken English.
• Immaculately presented.
• Well organised, with the ability to juggle various tasks efficiently.
• Ability to aid residents through local knowledge
• Friendly and courteous.
• Relevant hospitality experience.
• Ability to communicate other the phone, via email or in person.
• Good IT skills, in particular with word and excel documents.
• Education and Experience
• Effective communicator
• Well presented
• Customer service experience preferred
• Residential or hospitality background

Duties & Responsibilities:

• Man the Concierge desk aiding residents politely.
• Communicate with leaseholders and managing agents in an attentive manner.
• Courteous and helpful to residents, guests, suppliers, tradesmen and the general public.
• Always present yourself immaculately and act accordingly.
• Sign in all visitors to the building and ensure they are aware of fire evacuation procedures.
• Maintain and update concierge logbook/handover list, noting all activity on shift.
• Ensure all keys are coded and held securely and are signed for on release/return by contractors/ customers/ letting agent and records kept.
• Receive and sign for all parcels on behalf of customers and issue parcel notices as required.
• Ensure prompt delivery of parcel to customers.
• To undertake any administrative tasks as requested by Management.
• Ensure no smoking in the communal areas is strictly adhered to. Site Security/Access Control

Site Security/Access Control:

• Control access to the building and maintain security of the building and its customers.
• Manage programming and replacement of access keys and fobs for all customers as per instructions from management.
• Monitor CCTV and arrange image downloads as needed. Report any criminal or suspicious activity to police