Centre Manager / Community Manager - Flexible Offices

Business Centre Manager

London

Role Type: Permanent

Hours of Work: Full Time, 8:30am - 5:30pm, Monday to Friday

Salary: £31,000 to £33,000 plus bonus

Benefits: Zones 1 to 4 Travelcard, generous Pension contribution, 25 days AL, Sharesave Scheme, Private Medical Scheme

We are currently hiring for a FTSE250 Real Estate Business with a large portfolio of flexible offices across London. They are known for their excellent company culture, opportunities to progress and personable service to all customers.

Aims of the Role:

To provide cover at our portfolio of Business Centres across London, to ensure the consistent success of:

• Excellent customer service
• High standards of maintenance and building presentation
• Peak levels of occupancy and rental income

Main Responsibilities:

Centre Management

• Assist in identifying value enhancing improvements and recommend these to the Manager and Area
• Be familiar with all of the Centres, services, systems and
• Provide full support for the Manager, Area Manager and Asset Team by working together to ensure high standards of presentation and maintenance throughout the Centre
• Ensure compliance with company Health and Safety Policies and all associated statutory requirements throughout the Centre. Identify areas for improvement and discuss with Manager, Area Manager and Asset team. Assist with the implementation of any changes that are
• Carry out specific defined duties as agreed with the Manager and Asset team.
• Ensure the smooth running of the Centre in the absence of the
• Co-ordinate and monitor the standards delivered provided by

Customer Service

• Be the first point of contact for all customer issues
• Ensure all reception and admin requests are well
• Communicate with all customers and potential new customers to strengthen good customer relationships by understanding them and their
• Manage an excellent customer journey process from move in, throughout tenancy to move out
• Provide high levels of customer service to all customers and visitors
• Ensure all day to day customer needs and complaints are handled effectively and efficiently to ensure total customer

Lettings

• Familiarisation with competing Centres and services in the local
• Promote and assist with sales by conducting viewings in the absence of the Sales Manager for vacant Selling the benefits of the Centre and the space, explaining the Lettings terms and maximising other added value service
• Ensure all scaling up or downsizing opportunities are maximised

Finance

• Promote sales to achieve company targets, ensure rent and service charge income are to full target
• Be familiar with the operating budget and budgetary systems for the Centre
• Assist in the management of Business Rates expenditure ensuring optimisation in the reduction of payable rates.
• Assist with arrears collection prior to handing over difficult cases to Credit Control

Team Management

• Supervise and motivate the team on-site
• Encourage good communication, team work and an independent, entrepreneurial environment within the Centre
• Work closely with the FM team to ensure open communication across the Centre
• Deputise in the absence of the Manager in collaboration with the Area Manager.

Community Management, Marketing and Sustainability

• Encourage inter-customer events through the company network, social media and websites
• Encourage building and maintaining communities within the Centre
• Support and promote sustainability programmes through the customer base and other
• Assist in producing relevant customer communications as and when required.
• Promote the business through customer and general public
• Use relevant social media platforms (i.e. Twitter) to increase awareness of both customers and the Centre in the wider community in accordance with our policies
• Assist in the hosting of networking events to forge new relationships with potential customers and stakeholders.

Between the Business Centre cover team, you will be allocated Centre's to cover based on staffing gaps in the business arising from holiday, long term sickness etc. You will be gifted a Zones 1 to 4 Travelcard (worth over £2,000!) to cater for your travel however, the team a based all around London therefore, you will be placed in sites most local to your home or where you commute into London.

Please note, due to extremely high levels of application, we cannot respond to every applications received.