Temporary Residential Concierge - High End Apartments

Our client is actively seeking an experienced Night Concierge to join the team on a luxury residential development based in Leicester.

Shift Pattern:

4on 4off, 6pm - 6am

Duties:

• Deliver excellent customer service to all residents.
• Greet all residents in a professional and courteous manner.
• Proactively anticipate resident's needs.
• Aid and engage with all guests/residents and colleagues within the development.
• Always act as an ambassador for the company.
• Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
• Verify all visitors, suppliers and contractors.
• Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building and undertaking period review of CCTV system.
• Carry out regular building checks and log/report any maintenance that is required through the correct channels.
• Adhere to health and safety, fire and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority.
• Ensure the communal areas are always kept clean, tidy and presentable.
• Report any incidents, problems or complaints to the appropriate manager in a timely manner.

Requirements:

• Experience in Residential or 4/5* Hotels would be desirable.
• Reliable and timekeeping.
• Immaculate presentation.
• Strong written and verbal communication skills in English.
• Have excellent communication skills.
• Experience in the highest level of customer service.
• Be able to demonstrate initiative.