FTC Property Manager

Our client is a very well established and successful managing agent. Due to natural expansion they have an opening for a contract/floating Property Manager to come on board to assist the team with the portfolio. The contract will last for 1-2 months with the potential to go permanent after this date.

Duties:

-Undertake the administration and management of the service charges for a portfolio of a portfolio of residential -developments.

-Responsible for effective delivery of all operational and business processes so as to ensure the delivery of safe, personal and professional management service.

-Managing site staff (concierge, porters, caretakers) and an Assistant Property Manager on a daily basis.

-Taking a lead on formal resident and client liaison including residents' meetings, building relationships with clients and customers.

-Implementation of efficient site-led processes to optimise the delivery solution to ensure the best possible customer experience.

-Overseeing delivery of efficient and effective repair and maintenance requirements.

-Contractor appointment and management, utilising site staff where appropriate.

-Responsibility for Health & Safety.

-Ownership of service charge budgeting, financial management and reporting.

The person:

-AIRPM qualified.

-Minimum of 3 years+ of experience in a similar role in block management.

-Previous experience of delivering services to a very high level of quality in a customer facing environment.

-Proven Operational Management experience, including on complex schemes and contracts.

-Excellent customer service skills - the ability to build and maintain strong relationships with clients/residents.

-Full awareness of the latest developments in Property Management/FM thinking and understanding of the Property Management/FM market, including new procurement methods, supply chain management, partnering relationships, open book management, and end user self-service.