Head Corporate Receptionist - Flexible Offices

Head Corporate Receptionist - Flexible Offices

EC2 - Central London

Front of House Manager. Senior Receptionist. Corporate Reception.

Aims of the Role:

Assist the Business Centre Manager to pro-actively manage and market the above Business Centre:

• Be the first point of contact for everyone entering the building, from customers, prospective customers to agents, visitors, and contractors.
• Providing high levels of customer service at all times.
• Ensuring a warm, welcoming, helpful, efficient and responsive reception service for customers, telephone callers and visitors to the Centre.
• Assume role of Senior Fire Marshall and co-ordinate fire evacuations as required.

Main Responsibilities:

Customer Service

• Provide first class customer service to all customers, and visitors to the Centre.
• Liaise with all existing customers and potential new customers to strengthen and increase good customer relationships by understanding them and their business.
• Ensure all day to day customer needs and complaints are handled quickly, efficiently and to ensure total customer satisfaction.
• Action customer requests for bureau and other services efficiently.

Team Work

• Communicate well with colleagues to ensure you work together as a team and take an enterprising approach to the role.
• Deputise in the absence of the Centre Manager and Assistant Centre Manager as and when required.

Marketing and Community

• Encourage inter-customer trading events through our clients network and location websites.
• Promote our clients through customer and general public contact.
• Assist in organising, managing and hosting of events to help promote customers, build communities, new relationships with potential customers and relevant stakeholders.
• Use relevant social media platforms (i.e. Twitter) to increase awareness of both customers and the Centre in the wider community in accordance with our policies.
• Assisting in production and distribution of newsletter.

Administration

• To run the reception, office administration and bureau facilities within the Centre with the highest standards of professionalism, efficiency and presentation in line with our clients Policies and Procedures.
• To be familiar with the Centre's Administration Procedures, systems, services and customers.
• In the event of a fire evacuation, assume role of Senior Fire Marshall and co-ordinate evacuation in line with policy for the Centre
• Assist the Centre Team in ensuring compliance with our clients Health and Safety policies and procedures, and all associated statutory requirements throughout the centre.
• Familiarisation with the customer moving in and out procedures.
• To carry out specific duties as agreed with the Centre Manager.

Requirements

• 5+ years experience in Corporate Reception roles
• Friendly, personable and well presented
• An "above and beyond" attitude to customer service
• Confident and capable

Other:

• Location: Central London - EC2
• Working Days: Monday to Friday
• Working Hours: 8am to 4:30pm
• Salary: £28,000 plus 10% bonus

Please note: due to high volume of applications, we cannot respond to all applicants.