Day Concierge

Our client is seeking an experienced Day Concierge to join the team at a luxury residential development based in South East London.

Hours of work:

Monday - Friday: 08:00-16:00

Saturday: 08:00 -14:00

• To take responsibility for the presentation, cleanliness and safety of all the public areas.
• To interact with residents in a courteous, professional and helpful manner at all times.
• To ensure that any breaches of security or damage is reported to the relevant authorities.
• Maintain cleanliness and tidiness of the Concierge areas at all times, specifically in relation to desks, glazing, floors, deliveries, flower arrangements and lighting. Reception area must be kept immaculate i.e. reception lobby areas, lifts.
• All defects are to be recorded and reported to the management team on a daily basis. Any flyers or similar items are to be placed in an appropriate location and be of an appropriate standard.
• Personal hygiene and presentation, including uniform are to be maintained to the highest standards at all times.
• The Concierge office is a place of business. Food must not be consumed behind the desk; neither must jackets or coats be strung over the chairs.
• To be responsible on a daily basis for the removal of litter, detritus and other site materials from the communal areas of the development, paying specific attention to the courtyard, car parks, and lifts.
• To ensure the building frontage is kept clean and tidy. Front entrance area must be kept clean i.e. door entrance area, walkway, steps.
• To be responsible for the watering of any plants or shrubbery within the external areas of the development.
• To provide and maintain an up to date log book or register, be it paper or PC calendar based, to record all site issues as they arise but dealing specifically with the following:
  • Key holding and usage by contractors.
  • A record of inspections and issues found on those inspections.
  • Expected visitors.
  • New resident details.
  • Planned visits/permissions given to contractors.
  • Parcels and recorded deliveries.
  • Temporary car park spaces issued.
• Check calls made to other sites on night shifts
• To manage and account for the petty cash on a monthly basis where appropriate.
• Health & Safety compliance in accordance with company policy to include monthly H&S checks, weekly lift alarm tests, weekly fire alarm tests, emergency light tests.
• To offer and manage in a robust form, an apartment key holding service for residents in line with company policy, specific reference must be made to the following; No keys must be signed out without the express permission of the resident/developer.
• All keys issued must be signed out and signed back in.
• Keys must be kept in a secure cabinet.
• Any keys outstanding when a resident/tenant leaves must be returned to the leaseholder/letting agent.
• Be aware and responsible for all visitors and contractors on site.
• Regularly monitor all access control systems.
• Make regular backups of the access control / IT systems.
• Inspect development at regular intervals, checking all doors and external gates.
• Report any faults to the access/fire/CCTV systems to the appropriate contractors and management team.

Experience required:

• 1-2 years experience working in luxury residential apartments or 4-5* hotels
• Passion for delivering outstanding service.
• Excellent communication skills.
• Good knowledge of IT / Office / EXCEL & WORD.
• Able to cope with pressure.
• Able to multitask and still deliver a top-quality service.
• Able to work under a full confidentiality agreement.