Community Coordinator

Community Coordinator

Flexible Office. Coworking. Front of House Manager.

Job Description

Job Title: Community Coordinator
Location: Chiswick Park
Reporting to: Community Manager

The Role:
To assist the Community Manager with daily tasks whilst proactively creating a hospitable business environment.

• Excellent levels of customer service and customer care
• Build and maintain a strong community network
• Assists with centre viewings for potential new members
• High standards of presentation and maintenance of the Centre

Core Areas of Responsibility:

Customer Service

• Be the first point of contact for visitors and customers at the reception area and communal space ensuring excellent levels of presentation within the centre
• Provide top level customer service to all customers, and visitors
• Engage with all existing customers, and potential new customers to strengthen and increase good customer relationships by understanding them and their business needs
• Ensure all day-to-day customer needs and complaints are dealt with effectively to ensure successful running of the centre and member experience
• Ensure all reception/admin requests are well managed.

Sales

• Assist with sales and viewings of the centre both proactively and at the request of the Community Manager where necessary
• Develop a solid understanding of additional services that can be offered such as office upgrades / meeting room bookings etc.
• Assist in the hosting, management, and marketing of other company brands within the space whilst ensuring all up/downsizing opportunities are maximised.
• Familiarisation with competing centres and services in the local areas.

Team

• Represent the brand in good communication, teamwork and building an entrepreneurial environment within the Centre team.
• Be capable of deputising in the absence of the Community Manager

Community Management and Sustainability

• Actively building and maintaining communities within the Centre
• Encourage inter-customer communication and business-related opportunity through the company network, social media and location websites.
• Assist in hosting networking events to create and forge new relationships with potential customers and relevant stakeholders.
• Promote the company through customer and general public contact.

Centre Management

• Identify value enhancing Centre improvements and recommend these to the Community Manager
• Ensure compliance with company Health and Safety Policy and all associated statutory requirements throughout the centre
• Work closely with the Community Manager to ensure smooth movie in / outs and for new and existing members in the space
• Work effectively with the team and management to ensure high standards of presentation, maintenance, and arrange reactive works if necessary.
• Ensure that all customers are complying with the lease terms.
• Keep up to date with Centre procedures as well as proactively discussing "better practice" to improve
• Carry out specific tasks as agreed with the Community Manager.

Working Hours: 8:30am to 5:30pm

Working Days: Monday to Friday

Salary: £25,000 - potentially slightly higher for the perfect person

Location: Chiswick - London

Please note: due to high volume of applications, we cannot respond directly to every applicant.