Night Concierge - West London

We are working with a luxury residential scheme based in West London who are looking to hire a customer service focused Night Concierge to join the team. The Night Concierge will be in charge of the main reception desk throughout their shift, providing a welcoming service for residents and ensuring the premises is safe.

Hours: 4on 4off rota, 7pm to 7am

Salary: £25,000 - £26,000 pa

Duties:

• Welcoming clients and residents
• Acting as the point of reference for visitors, Contractors and others who need assistance or information
• Knowledge of Health and Safety Procedures, lone working
• Facilitate Contractors' visits
• Parcel, Key and Laundry Services
• Issue communications to all residents, draft logs and breach update trackers
• Maintain inventory and stock of supplies for concierge desks
• Conduct regular patrols and site inspections
• Any other duties outlined by your Line Manager

Candidate Attributes:

• Proven experience as concierge; experience in customer service or relevant role is an advantage
• Proficiency in English; multilingual is strongly preferred
• Excellent communication skills
• Proficient in Microsoft Packages
• Polite and confident with a great deal of patience
• Ability in multitasking and time-management
• Aptitude in resolving issues with a customer-focused orientation
• Qualification in hotel management or relevant field is desirable
• SIA qualification is desirable