Operations Director - Flexible Office and Coworking

Operations Director

Our client, PLATF9RM, is Brighton & Hove's largest independent coworking community of businesses and creative entrepreneurs, known for its lively and collaborative culture. There is a revolution happening in the world of work, and we're at the forefront. Our mission is to Make Work Wonderful; for our team, our members and the wider community guides everything we do.

You'll be joining PLATF9RM at an exciting time, as we evolve after the effects of the past year. We're an ambitious company with plans to scale and you'll be responsible for the overall success of our operations in Brighton & Hove and other new markets. Growth will present opportunities to expand the role as we scale the portfolio to 150,000sqft over the next 24 months.

Purpose of Role

• Help deliver on our mission to Make Work Wonderful, for our team, our members and the wider community
• Drive the business from X to Y!
• Overall responsibility for daily management of all operational aspects of the business, ensuring that staff are led and that clear goals and objectives are set and managed
• Ensuring the smooth running of our current locations in Brighton and Hove and leading the operations in new sites as we grow beyond East Sussex from late 2021
• Maintaining budgetary control, systems and policies to ensure we deliver to our financial goals
• Help to lead and develop our market-leading Member Experience focussed service
• Lead and inspire a talented group of people to deliver the business vision, values and business objectives
• Be a brand ambassador for PLATF9RM, building high-level relationships within the local community

Core Focus of the Role:

• Operations: leading current site, new site mobilisation and business operations
• People & Leadership: lead, train and grow an excellent team
• Member Experience & Community: provide and improve an excellent customer journey
• Sales: lead the team to ensure sales and revenue are maximised
• Finance: manage P&L and cost control

Experience & Qualifications

• 10+ years experience in the Hospitality or Shared Office industries
• Management experience
• New site mobilisation experience
• Multisite management experience
• Outstanding organisational and leadership abilities
• Understanding of business functions such as HR, Finance, People etc.
• Working knowledge of IT/Business infrastructure and Google Suite
• Working knowledge of data analysis and performance/operation metrics
• Aptitude in decision-making and problem-solving

Full Job Description, benefits and further details available by request after application.