Day Concierge - Camden
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| Job Type | Permanent Full Time |
| Location | Camden, London |
| Area | London, England |
| Sector | ResidentialResidential - Front of House/ Concierge |
| Salary | Up to £30000 per annum |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | MP-94329075_1698162913 |
| Job Views | 329 |
- Description
We are recruiting for a luxury residential block which is based in North London, Camden. They are looking to hire a Day Concierge to oversee the daily operations on the site. You would report into the Property Manager, providing great customer service for residents.
Salary: £30,000 per annum
Rota: Monday to Friday, 8am to 6pm (1 hour lunch break unpaid)
Duties:
- To work closely with the Client Services Manager/Property Manager and other employed staff within the property in ensuring that the highest standards at the property or properties are maintained at all times.
- To answer the mobile phone and on-site intercom system in a professional manner.
- To be proficient with all Microsoft applications and Outlook.
- To be familiar with the lease relating to the development employed at and be able to locate key information.
- To respond to all incoming issues the same day even if a resolution cannot be found, and to alert the property manager to any resident concerns or complains immediately.
- To diarise any work which needs regular attention in outlook and follow up accordingly.
- To ensure outlook calendars are kept up to date with all meetings and appointments.
- To be proficient with the onsite handbook and associated documents relating to the site and refer to as often as required.
- To know the residents by sight and name and greet when entering and leaving the building. To be polite and personable to all visitors, contactors and residents.
- To report breaches of lease obligations to Client Services Manager/Property Manager.
- To continuously monitor and notify Client Services Manager/Property Manager of sub-letting of units
- Maintain an up to date list of emergency services and contractors telephone numbers
- To be familiar with all aspects of the site including location of stop cocks (main and individual), shut off points for gas and electricity and manual override for gates.
- To maintain a key log for residents including authorisation sheets and only release keys to those whose are named on the authorisation sheet.
- To ensure all visitors and suppliers sign in and out of the building.
- To receive deliveries on behalf of leaseholders and issue parcel collection notices accordingly
- To receive post and distribute to relevant post boxes and return to sender incorrectly named post
- To carry out full inspections of the building at commencement of shift, periodically throughout the shift and at end of the shift.
- To notify the Client Services Manager/Property Manager where works are carried out within individual flats which may require a licence for alteration.
- To be aware of all contractors working on site and ensure relevant permits such as working at heights, hot works or roof permits are issued
- To report any maintenance or breakdowns immediately to the Client Services Manager/Property Manager and continue to provide updates to both the Client Services Manager/Property Manager and the residents.
- To check contractors work once complete and report back to Client Services Manager/Property Manager.
- To inform residents of all estate and local activities and forthcoming events which may affect the day to day running of the estate
- To maintain accurate reports of any incidents
- To monitor CCTV and be proficient on playing back and burning sections to disk arise.
Ideal candidates will have previous experience working at Concierge level in a residential setting.
