Customer Support Assistant - Luxury Student Accommodation

We are working with a leading Student Accommodation provider who are actively seeking Customer Support Assistants to join the team across a few of their buildings. We have roles available in 3 locations: City, Victoria, Tower Bridge and Waterloo.

Hours: You will work 37.5 hours a week - on a flexible shift system (mix of early, mid and late shifts)

Working 5 days out of 7; working weekends and bank holidays on a rotating basis.

Salary: £26,200 pa

Duties of the role:

• You will be the first point of contact.
• Going above and beyond to deliver excellent resident service.
• Providing a practical and timely solution to their problem, which may include communicating maintenance issues with your colleagues.
• Helping out with parcels and post queries.
• Loaning out items - e.g. hoovers, fans, ironing boards etc.
• Assisting contractors, visitors and our university partners with their requirements.
• You'll be carrying out checks and building walks - logging all your observations on an iPad.
• Inspecting our communal areas; our power house - the plant room, the lifts and the corridors, residents' rooms (prior to their checkout).
• Dealing with issues or incidents and calling the emergency services when needed.
• Working with your other colleagues from the Maintenance and Night Teams to achieve the best results and solutions for our residents, 24/7.
• Carry out specific training to help you in your role and to acquire new skills including full training on our bespoke IT Resident reporting systems and processes.
• Carrying out a room inspection or showing a potential resident one of our suites or studios.

Please apply with an up to date CV to be considered for this role.