Assistant General Manager - Flexible Office and Workspace

Assistant General Manager

Serviced Office. Coworking. Flexible Office. Business Centre.

Assistant General Manager - Customer Experience and Operations

Working Hours: 9:00am to 5:30pm, Monday to Friday

Salary: £37,000 plus up to 10% bonus

Location: Liverpool Street, London

One of the UK's top suppliers of flexible workspaces, who are renowned for their design-driven modern facilities, welcoming employees, and unmatched personable customer service, are looking for an Assistant General Manager with experience who can excel at being the welcoming face of the company while ensuring the centre runs smoothly.

This is an exciting opportunity to join a FTSE250 Real Estate company who own 70+ centres across London. They are now valued at over £2billion and continuing to grow. We are hiring for this role due to several recent promotions within the business.

Aims of the Role:

Assist the General Manager to pro-actively manage the Centre ensuring:

• Excellent client satisfaction and service delivery.
• By implementing on-site initiatives, rent roll and occupancy are maximised.
• Create and keep a robust community network.
• Highest levels of centre presentation and upkeep

Main Responsibilities:

Customer Service

• Be the first point of contact for guests and clients
• Ensure that all clients and visitors to the centre receive first-rate customer service.
• Engage with all current clients and possible new clients to deepen and broaden positive client connections by learning about them and their companies.
• To maintain complete customer satisfaction, make sure that all daily client requests and complaints are addressed promptly and efficiently.

Team Management

• Manage and inspire the on-site team
• Take an entrepreneurial attitude to the task and maintain effective communication with coworkers to ensure that you operate together as a team
• Cooperate closely with the team to achieve effective, transparent communication throughout the Centre

Marketing, Community Management and Sustainability

• Encourage the establishment and upkeep of communities inside the Centre.
• Help organise networking events to meet and establish new connections with prospective clients and important stakeholders
• Utilize appropriate social media channels in accordance with corporate standards to raise awareness of both clients and the Centre in the larger community

Centre Management

• Assist in finding enhancements to the Centre that will provide value and suggest them to the top management teams.
• Work well with the FM team to maintain high presentation standards, schedule reactive work as needed, and assure quality
• Know how to manage the dilapidations process and unit preparation in accordance with company procedures.
• You should be familiar with consumers moving in and out
• Make sure everyone is adhering to the lease conditions.
• Execute certain tasks as determined by the General Manager

Finance

• Collaborate with the General Manager, the FM Manager, and other colleagues to stay under the service charge budget
• Encourage sales to meet corporate goals, and make sure rent and service charge income is hitting all predetermined levels
• Prior to turning over challenging cases to the Credit Control team, assist with arrears collection
• Help manage the cost of business rates while ensuring that payable rates are reduced as much as possible

Please note: due to exceptionally high levels of applications, we cannot respond to all applicants