Credit Controller

We are working with a Borehamwood based Client seeking a Credit Controller to join their team. This role is office based. The business is built on a positive working environment with a supportive team.

The role

• Compiling data and issuing biweekly arrears run report information for internal reports
• Run the full arrears process, ensuring accuracy and that fees are raised.
• To ensure that overall debts across the portfolio is at less than 3%
• All of the above to support the property management team with ensuring there is enough cash flow for sites, i.e. debtors minus creditors leaves a balance of funds for expenditure for the year
• Supervise the correct issuing of demands and credit control functions

Responsibilities & Processing:

• Undertake all credit control functions.
• Processing arrears runs every other week (including referrals and instructions/decision making with regards to defended debt.)
• Liaise with solicitors and instruct accordingly in accordance with client instruction
• Manage electronic data and e-mails
• Chasing arrears via all means available, i.e. emails, telephone etc
• Liaison with managers, accountants and support staff as necessary to provide an accurate and efficient service to clients.
• Dealing with customer queries, escalating urgent matters if necessary
• Post additional charges correctly and accurately
• To participate in all internal training, prepare and run training sessions and attended external training.
• Ensure targets are met in line with KPI's
• Creation of payment plans ensuring that cash flow is not affected at the sites, weekly monitoring of the payment plans to ensure that leaseholders are adhering to payment plans - take off hold where required
• Payment plan checking to ensure adherence, where not adhered to follow required process and take off hold to ensure become part of arrears process
• Handling queries from tenants and suppliers and all external agencies by telephone and in writing, in a professional, courteous and efficient manner.
• Running Expenditure reports monthly send to property managers, escalate is not received and post accurately to Qube.
• Financial reports to PM's monthly to highlight debtors and the service charge level

Technical skills

• To attend webinars, apprenticeship workshops and any other such training to upskill and improve
• Previous experience in credit control/debt collection would be desirable
• A desire to learn and gain knowledge of property management principles and procedures.
• Good knowledge of QUBE computer system.
• Good knowledge of windows apps- i.e. Excel and Microsoft Word - Can demonstrate ability to provide reports on credit control analysis i.e. excel reports on current debtors for things such as client reporting
• Good written and verbal communication skills.
• Great organisation skills

Personal effectiveness This role will require a great attention to detail and a high level of accuracy. This person should have the ability to plan workloads, work unsupervised and be able to cope under pressure and work to deadlines. This person should thrive on responsibility, being trusted to undertake a variety of roles, plan methodically and work unsupervised. The accuracy and organisation of the tasks under their control means this person needs to have an excellent eye for detail and willingness to ensure the company always delivers on its promises