Building & Centre Manager - Flexible Office

Building Manager

Serviced Office. Flexible Workspace. Coworking. Business Centre Management. Community Manager.

Central London

£35,000 plus up to £12k bonus

As one of the biggest businesses in the sector, our client are the owners of over 70 Work Spaces in prestigious commercial and creative areas in the UK and Europe. These workspaces, which are populated by professional and creative individuals, serve as the base for a thriving and varied network of companies, including both start-ups and well-known names.

Key Responsibilities

• Create an exceptional building enivornment and support members' needs
• Carry out building walks
• Accountable for end to end member experience at building level ensuring building teams are exceeding in member experience service expectations at all times
• Oversee member on-boarding and off-boarding
• On site team management including arranging daily plans and schedules, overseeing opening and closing procedures, conducting morning meetings and monthly team meetings
• Carry out regular one to one meetings with the team, training all new starters on process, procedures and expectations using the training plan
• Troubleshooting day to day IT & Telecoms issues, escalating where appropriate
• Manage adherence to the building security measures

Knowledge & Experience

• Financial awareness, building management cost management, billing and invoicing
• Line management
• Customer facing experience - ideally Flexible Workspace Management, or Retail Management, Hotel Management, (Store Manager, General Manager, Duty Manager, Operations Manager, Deputy Manager, Community Manager, Centre Manager)
• H&S Regulations knowledge
• Member facing engagement
• Experience with HR processes and people management
• Setting goals for team
• Retaining members and supporting growth

Please note, we cannot respond to every application due to extremely high interest in this role.