General Manager - Music Studio and Creative Workspace

General Manager

Music Studio. Members Club. Coworking. Creative Space.

£37,000 - £40,000

Our client are the world's first members' studio for content creators. They combine a meaningful community with the magic of a creative studio and the convenience of a coworking space.

A highly organised and creative person has a rare chance to be at the centre of a thriving creative community. Musicians, producers, photographers, fashion designers, computer artists, and visual artists are just a few of their clients.

We're searching for a very proactive self-starter to join their team that won't be scared to contribute to different areas of the company as needed. This is a one-of-a-kind chance to get involved from the bottom up in a startup and grow with the founding team. You will be given sole ownership of this site.

Key Responsibilities

Operations:

• Have a solid grasp of running a physical space, working with the building manager to anticipate challenges and find solution
• Improve the building's and infrastructure's operating effectiveness and efficiency.
• Designing, implementing, and managing systems for proactive, housekeeping, and reactive maintenance to ensure excellent site upkeep; serving as the point of contact for the facilities team and supplier relationships to ensure adequate service is provided
• Ensuring that fire and safety regulations are followed
• Being responsible for 24/7 on-site security
• Negotiating and maintaining facilities service contracts and supplier accounts

Sales and Commercial

• Proactively acquire new prospects
• Proactively acquire new prospects
• Closely collaborating with marketing consultants on optimising marketing spend and maximising conversions
• Listing availability with marketing platforms and brokers
• Develop and cultivate relationships with current and potential clients to maintain occupancy targets
• Book site tours and close new sales opportunities

Member Engagagement and Retention

• Conducting customer surveys to find potential improvement areas
• Handling member inquiries and concerns as needed, assigning them to the proper staff members with final accountability
• Maintain high levels of client satisfaction to reduce attrition
• Going above and beyond to foster an environment that is both welcoming and professional
• Improving retention and negotiating renewal conditions

People Management

• Coach, train, and upskill your team members professionally to ensure their ongoing professional development

Please note, we cannot respond to every application due to extremely high interest in this role.