Client Services Assistant - Flexible Office and Workspace

Client Services Assistant - Flexible Office

Serviced Office. Coworking. Flexible Office. Business Centre. Front of HOuse. Reception

Monument, London

Customer Service Experience

Our client offers adaptable office space that is created to assist businesses in empowering their workers and thriving in a competitive market that is constantly evolving. They create workspaces that are focused on collaboration, social connection, and business adaptability by offering customised office space to suit a variety of corporate demands.

In order to give the centre and the company as a whole a good first image, a Client Services Assistant (CSA) will be essential in delivering outstanding customer service and client satisfaction to both current and potential customers.

Role Responsibilities:

Customer Service

• Involvement in client move in / out procedures
• Ability to maintain a professional and customer focused culture
• Handling client enquiries and acting in a timely fashion
• Dealing with day-to-day administration
• Ensuring reception, meeting rooms and all communal areas are welcoming, tidy and professional

Maintaining Standards

• Ensure all security procedures are always maintained
• Ensure all issues have been attended to efficiently
• Ensure general housekeeping checks to allareas conducted to maintain a high level of cleanliness
• Working closely with the building management team
• Liaise with maintenance support providers regarding any building maintenance issues

Finance

• Liaise with finance team for matters relevant to payments and invoice queries
• Check delivery notes against supplier invoices.
• Have an understanding and awareness of business policy / procedure for any non-payment or late payments

Sales and Marketing

• Arranging and facilitating prospect viewings of building, office space, meeting rooms and common areas.
• Ensuring full product and service knowledge
• Involvement and contribution to social media initiatives and represent the company at business social events

Please apply if:

• Two years administration experience
• Must have GCSE's
• Proficient with Microsoft Office
• Excellent communication and customer service skills
• Ability to work with little supervision and on own initiative.
• Previous sales experience would be an advantage

Please note: due to exceptionally high levels of applications, we cannot respond to all applicants