Night Concierge

Front Desk Operations

Undertake the role of Concierge in accordance with Policies and Procedures. This includes responsibility for dealing with all desk-based procedures and processes:

• Welcome visitors by greeting them in person or on the phone answering or referring enquiries.
• Handle telephone calls, mails, emails and requests made in person.
• Provide information and assistance regarding concierge services.
• Maintain accurate and timely records of work tasks on Front of House daily reports and weekly meetings to ensure all information is handed over and followed up efficiently.
• Process credit card terminal reports (Z report, end of shift report).
• Control the flow of deliveries and supplies.
• Assist the Events Team with setting up and looking after Residents and external guests.

Building Operations & Security

• Conduct regular security walkthroughs and actively communicate any issues to the GEM.
• Regularly monitor all CCTV and access control systems.
• Maintain security by following health and safety procedure in place.
• Respond to incidents, alarms and emergencies on site and report these to the GEM.
• Follow local fire alarm, safety and evacuation procedures.
• Maintain an accurate record of duties undertaken.
• Be responsible for your own health and safety, and that of anybody else who may be affected by your acts or omissions.
• Manage key holding: control and audit of access cards and building keys.
• Ensure the building frontage is kept clean and tidy.
• Ensure all IT equipment is up and running (iPads, cables, screens, printers)
• Ensure all signage and notices are appropriate.
• Be aware and responsible for all visitors on site.
• Execute small maintenance and cleaning jobs such as:

- Change door lock batteries - Replace/move furniture as required

- Ensure communal areas are kept clean

- Carry out emergency housekeeping tasks where required

• Manage site contractors:

- Ensure all contractors must have the correct authority to carry out repairs/works before commencement.

- Be aware and responsible for access and routine management of all approved contractors, such as security officers, cleaners, service engineers, and window cleaners.

- Ensure external contractors conduct their required duties.

- Report incidents of unsatisfactory work quality to the Guest Experience Manager.

Residents & Culture

• Illustrate the company vision and values on a daily basis.
• Be impeccable in your presentation of self as dressing according to the business standards.
• Develop and maintain interpersonal relationships with colleagues and Residents.
• Create a welcoming and proactive environment for our Residents.
• Be acquainted with all Residents and regular visitors, and greet them by name whenever possible, in a polite, professional and personable manner.
• Announce visitors to Residents & management.
• Ensure that all complaints are reported to the Assistant GEM and the GEM. Space to be… brilliant.

Skills & Requirements

• Experience in a customer facing role or in the security industry
• Refined verbal and writing communication skills.
• People person.
• Good organisation skills and dedication to completing projects in a timely manner.
• Individual with enviable customer service skills.
• Very well organised & excellent time-keeping.
• Professional integrity, trustworthy and great attention to detail.
• Positive outlook with Can-Do-Attitude and flexibility.