Assistant Business Centre Manager - Flexible Offices

Assistant Business Centre Manager

Serviced Office. Coworking. Flexible Office. Business Centre.

Assistant Community Manager - Operations and Customer Experience

Our client are one of the leading providers of flexible offices in the UK. They are known for their design lead modern facilities, friendly staff, personable customer service and opportunities to progress within the company.

This is an exciting and expanding sector that attracts staff from areas such as flexible office, hotels, retail and hospitality due to it's friendly service style and Monday to Friday working hours.

We are seeking an experienced Assistant Community Manager with lots of personality who can excel in being the friendly face of the business while ensuring the smooth running of the centre.

Aims of the Role:

Assist the Community Manager to pro-actively manage the Centre ensuring:

• Excellent delivery of customer service and customer satisfaction.
• Rent roll and occupancy are maximised through the delivery of on-site initiatives.
• Build and maintain a strong community network.
• High standards of presentation and maintenance of Centre

Main Responsibilities:

Customer Service

• Be the first point of contact for visitors and customers by maintaining a public presence at reception or hot desk, where appropriate.
• Provide first class customer service to all customers, and visitors to the centre
• Engage with all existing customers, and potential new customers to strengthen and increase good customer relationships by understanding them and their business.
• Ensure all day to day customer needs and complaints are handled effectively and efficiently to ensure total customer satisfaction.

Team Management

• Supervise and motivate the on-site team.
• Communicate well with colleagues to ensure you work together as a team, and take an enterprising approach to the role.
• Work closely with the FM team to ensure good, open communication across the Centre
• Deputise in the absence of the Community Manager and in consultation with the Area Manager.

Marketing, Community Management and Sustainability

• Encourage building and maintaining communities within the Centre
• Assist in hosting networking events to create and forge new relationships with potential customers and relevant stakeholders.
• Assist in producing and distributing a monthly customer newsletter.
• Use relevant social media platforms to increase awareness of both customers and the Centre in the wider community in accordance with company policies

Centre Management

• Assist in identifying value enhancing Centre improvements and recommend these to the senior management teams
• Work effectively with the FM team to ensure high standards of presentation, maintenance, and arrange reactive works if necessary.
• Ensure compliance with Health and Safety Policies and all associated statutory requirements throughout the centre
• Be familiar with customers moving in and out, including management of the dilapidations process and unit prep in line with Company procedures.
• Ensure that all customers are complying with the lease terms.
• Full implementation of the Centre procedures.
• Carry out specific tasks as agreed with the Centre Manager.

Finance

• Work within the service charge budget with the Centre Manager, FM Manager and other colleagues
• Encourage sales to achieve company targets, ensure rent and service charge income are to full target levels.
• Assist with arrears collection prior to handing over difficult cases to Credit Control team.
• Assist in the management of Business Rates expenditure ensuring optimisation in the reduction of payable rates.

Working Hours: 9:00am to 5:30pm, Monday to Friday

Salary: £28,000 - £30,000 plus up to 10% bonus

Please note: due to exceptionally high levels of applications, we cannot respond to all applicants