Building Manager - Build to Rent - Leicester

PMR are seeking an experienced Building / Property Manager to help lead the team and drive the performance of our client's Build to Rent development in Leicester, whilst delivering outstanding resident experience. This opportunity is a 12 month Fixed Term Contract.

Purpose of the role:

To be responsible for letting void properties and delivering an excellent service to all of our customers, being the dedicated point of contact for all customers within the designated portfolio; building and maintaining excellent customer relationships and ensuing each property is let quickly to minimize loss of rental income.

To be responsible for to ensuring estates services and void work are managed to high standards, working with external Managing agents where necessary, ordering and managing repairs, attending viewings, and dealing with any tenancy issues and breaches as and when they arise.

Responsibilities:

• Creating good customer relationships with all customers (existing and perspective) by sending regular updates and communication in a professional manner even when delivering difficult messages.
• Keeping up to date records of all customer contact on IT system to ensure a full audit trail exists.
• Arranging appointments with customers for maintenance work and obtaining customer feedback.
• Formulating action plans for all ongoing customer issues until a resolution is achieved
• Keeping scheme information details for your patch up to date with key information and ongoing issues for utilisation by the team to ensure continuity of service during periods of leave
• Managing onsite in-house staff (e.g., Concierge, onsite cleaner), ensuring key day-to-day tasks are completed and daily handover undertaken, you will also be asked to manage contractors, cleaners, caretakers and landscape contractors as part of your role.
• Maintain 100% compliance for gas, electric, asbestos, FRAs, personal safety device usage, legionella testing
• Effectively manage and be accountable for the expenditure for all properties within your portfolio including the repairs budget for your schemes and flagging potential high spends/overspends to management.