Evening Resident Services Manager - Wembley

PMR are seeking an Evening Resident Services Manager to work with our client a national Build to Rent provider to provide on-site lettings and property management services to a 148 unit established build to rent residential development in Wembley.

Purpose of the role:

To provide onsite lettings and property management services to a build residential development comprising 148 apartments in Wembley Central.

To ensure a high level of customer service is provided to residents at all times, all statutory H&S requirements are met and engage with residents to create a sense of community within the building. Ensure the safety and security of the development is at the fore front of your mind, all issues are dealt with swiftly and in a professional manner.

Key Responsibilities:

• Provide first class customer service to residents
• Ensuring up to date resident communication via various channels including social media
• Monitoring the resident services email inbox and actioning requests and enquiries as required
• Creating a community feel through communication, events and innovations

• To act as first point of call for residents to report maintenance issues
• Co-ordinating all contractor appointments and logging issues in order that required service levels are attained
• Carrying out regular inspections of communal areas and apartments
• Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all times
• Following up on lettings enquiries and undertaking apartment viewings

• Ensuring all leasing trackers are up to date showing apartment availability, number of viewings etc
• Meet and greet with new tenants; providing Welcome Packs and new tenancy information where required

• Completing check in and check out reports
• Complete regular buildings walks to ensure there are no Health and Safety issues evident or any security concerns. Highlighting any issues to your Line Manager and taking the appropriate action at the time.
• Undertake relevant compliance checks as required by the Resident Services Manager such as apartment water flushing, fire doors check etc
• Assist in maintaining the documentation on the Clients Compliance systems