Temporary Accommodation Manager - Southampton

Our client, a leading national provider of purpose built student accommodation (PBSA), is looking for a strong customer service orientated Manager to manage the smooth operations of their Southampton scheme for a temporary contract from 1^st April to 10^th May. This is a Monday to Friday role 9am - 5:30pm/6pm.

This would be a fantastic opportunity for someone from the hospitality / retial sector to gain expericne within a new sector or if you do have PBSA expericne and are currently seeking employment.

KEY RESPONSIBILITIES:

Operations

• Promote a 'residents first' culture and ensure their expectations are met.
• Ensure that the customer service level of the residence remains high and the agreed service level agreement is followed.
• Assist the Systems team with the management of the property management system, ensuring all data entered by the team is correct and viable.
• Provide out of hours support to the residence as required, to ensure that issues are escalated according to procedure.
• Deliver on customer satisfaction targets.
• Manage on-site maintenance operations including planned preventative and reactive maintenance.
• Manage housekeeping operations to ensure that the site always remains presentable.
• Implement and ensure that Standard Operating Procedures are adhered to by residents.
• Work with the central team and Resident Ambassadors to ensure that a variety of fulfilling and relevant events are carried out regularly.

Compliance

• Ensure that health and safety standards of the residence are adhered to and staff are trained and up to date with changing responsibilities, legislation and obligations.
• Ensure compliance with all agreements and contracts in delivery to residents, suppliers and stakeholders.
• Ensure that reporting and monitoring structures are in place to identify accidents, incidents, behaviour and activities which may be detrimental to our client and its reputation and promptly instigate corrective plans.
• Ensure that the building and processes are compliant with the ANUK code and all other relevant local and national legislation and regulations for all operational matters.
• Ensure that all statutory testing is carried out and logged.
• Oversee Planned Preventative Maintenance programmes, annual Fire Risk Assessments and annual General Risk Assessments.