Night Concierge

We are working with a leading residential property management company to find a dedicated and professional Night Concierge for one of their high-profile developments.

Job Summary

• To assume a residential on-site role and provide a point of contact for the residents and their needs.
  
  
• To ensure that the property is run smoothly and to provide a security presence and administration assistance where necessary. The front of house position will be predominantly situated at the main reception desk.
  
  
• This is predominantly a front of desk position. The individual will be expected to be situated at the main reception desk for the majority of the working day. However, they will also be required to carry out internal and external patrols.
  
  
• Working Pattern - 4 on 4 off 6:30pm-6:30am
  
  

Responsibilities & Duties
Site Presentation

• Maintain cleanliness and tidiness of the Concierge areas at all times, specifically in relation to desks, glazing, floors, deliveries, flower arrangements and lighting. All defects are to be recorded and reported to the Property Service Advisor on a daily basis. Any flyers or similar items are to be placed in an appropriate location and be of an appropriate standard.
  
  
• Personal hygiene and presentation, including uniform are to be maintained to the highest standards at all times.
  
  
• The Concierge office is a place of business. Food must not be consumed behind the desk; neither must jackets or coats be strung over the chairs.
  
  
• To be responsible on a daily basis for the removal of litter, detritus and other site materials from the communal areas of the development, paying specific attention to the courtyard, car parks, and lifts.
  
  
• To ensure the building frontage is kept clean and tidy.
  
  
• To be responsible for the watering of any plants or shrubbery within the external areas of the development.
  
  

Record Keeping

• To provide and maintain an up to date log book or register, be it paper or PC calendar based, to record all site issues as they arise but dealing specifically with the following:
  
  • Key holding and usage by contractors
    
    
  • A record of inspections and issues found on those inspections
    
    
  • Expected visitors
    
    
  • New resident details
    
    
  • Planned visits/permissions given to contractors.
    
    
  • Parcels and recorded deliveries.
    
    
  • Temporary car park spaces issued.
    
    
  • Check calls made to other sites on night shifts
    
    
• To manage and account for the petty cash on a monthly basis where appropriate.
  
  
• Health & Safety compliance in accordance with company policy to include monthly H&S checks, weekly lift alarm tests, weekly fire alarm tests, emergency light tests.
  
  

Key Holding

• To offer and manage in a robust form, an apartment key holding service for residents in line with company policy, specific reference must be made to the following;
  
  • No keys must be signed out without the express permission of the resident/developer.
    
    
  • All keys issued must be signed out and signed back in.
    
    
  • Keys must be kept in a secure cabinet.
    
    
  • Any keys outstanding when a resident/tenant leaves must be returned to the leaseholder/letting agent
    
    

Building Matters

• Be aware and responsible for all visitors and contractors on site.
  
  
• Regularly monitor all access control systems.
  
  
• Make regular backups of the access control / IT systems.
  
  
• Inspect development at regular intervals, checking all doors and external gates.
  
  
• Report any faults to the access/fire/CCTV systems to the appropriate contractors and management.
  
  
• Report any health & safety, communal/building defect from inspections.
  
  
• Ensure contact is made with local police and arrange site visits from the community support officer.
  
  
• Regularly check the access control systems for lost/stolen cards/fobs.
  
  
• Report any damage to the building, or damage to residents' possessions in public areas to Head Office.
  
  

Management of site contractors

• All contractors must have the correct authority to carry out repairs/works before commencement.
  
  

Routine

• To be aware and responsible for access and routine management of all approved contractors, such as cleaners, gardeners, service engineers, and window cleaners.
  
  
• Window cleaning will take place on set dates and any access required to apartments must be arranged via Concierge.
  
  
• To check works carried out by such contractors on a regular basis.
  
  
• To report incidents of unsatisfactory work quality to the Site Manager and management.
  
  

Non-Routine (Repairs, renewals and emergencies)

• Apartments: Whilst the company is not responsible for matters of warranties etc, within apartments, all assistance and advice where practicable, must be rendered to the appropriate resident/Contractor. At no time are Concierges permitted to authorise works within an apartment.
  
  
• No keys are to be issued, in any circumstances, to a contractor without the express permission of the resident or Developer.
  
  

M & E Services

• To be fully conversant with all of the site manuals, operating procedures, and operation of the communal M&E items;
  
  
• To refer to the Site Manager any omissions relating to the M&E documentation or OEM manuals.
  
  
• To identify any specific