Community Manager - Milton Keynes

PMR are looking for an exceptional Community Manager, to join our clients Build To Rent team at their new property in Milton Keynes. You'll be managing the finest quality residential assets in the Home Counties.

Your key role will be in creating a community both for our residents and your team. You and your team will be delivering great service and driving community engagement in order to make this asset the best place to live in Milton Keynes.
 

• Leads, directs and supervises Associates within the community, ensuring they have the tools for success.
• Assists with hiring, training, coaching, and evaluating on-site Associates.
• Plans and schedules work streams thoroughly in advance with systems put in place to monitor delivery.
• Drive ancillary sales opportunities in the communal areas of the building.
• Reaches decisions quickly based on available information. Takes initiative to research and complete projects.
• Initiates innovative solutions to drive revenue, manage costs and solve problems.
• Using networking and marketing initiatives to build the profile of the community in the local market.
• Provides clear and concise instructions for effective management of on-site Associates and promotes strong bonds and effective communication between Associates.
• Develops an integral team that effectively sells the quality, integrity and professionalism of the community.
• Ensures that the appearance and physical aspects of the community meets ownership and resident's standards established through routine site and safety inspections, and communicates concerns and requests for capital to provide for the physical upkeep of the community.
• Completes regular community inspections of common areas, amenities, models, and vacant apartment homes and completes the community inspection report.
• Responds promptly to Associate/resident/guest needs and concerns.
• Promotes client satisfaction and drives the highest rates of client retention through timely reporting and on-going communication about the performance of the community. Ensures that Associates are implementing resident retention and renewal programs.
• Processes and approves payment of invoices pertaining to maintenance and operations of the community on a timely basis.
• Completes and reviews various daily, weekly and monthly reports by making operating recommendations in a timely and accurate manner.
• Reports and offers recommendations for community capital improvements or repairs, the development of job specifications, bid acquisitions, and contract developments and negotiations.
• Reviews all renewals and prepares budget increase recommendations according to the operating budget and market conditions that could affect profitability of community.
• Prepares and adheres to the guidelines of the community operating budget, and makes recommendations for ways to maximise income and minimise expenses.
• Supervises and ensures collection of all rent and other community income.
• Supports the overall marketing/leasing efforts and offers input and suggestions in regards to promotions, advertisements, and pricing.
• Supervises the planning and implementation of, and attends and monitors, various community recreational and social activities.
• Becomes active in the local business community to raise the profile of the building and build awareness of revenue driving opportunities.
• Monitors the maintenance activities to ensure resident requests and preventative maintenance programs are being performed according to company standards.
• Coordinates work activities and services from vendors, utilising only those vendors who are approved.
• Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organisational standards, and operational processes related to areas of responsibility and reporting violations or infractions to appropriate individuals.
• Practices proper safety techniques in accordance with Company, community, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, Associate/guest/resident injuries or accidents, or other safety issues to appropriate individuals.
• Keeps abreast of current changes in technology, processes, and standards within the industry and areas of responsibility by attending internal and external training classes, research and/or subscribing to the internet or other professional publications, or utilising other appropriate methods to obtain business and professional information, and applies knowledge and practices to areas of responsibility.
• Ability to keep sensitive information highly confidential at all times.
• Ensure Health and Safety compliance of buildings at all times.
• Ensure that security procedures are in place for the building at all times

Team:

• As team leader, you are responsible for the training and supervision of the team and directly involved with hiring, interviewing, training, and completing performance reviews.
• Ensure that all team members have a clear understanding of their roles and responsibilities
• Provide induction training for all new team members including training records and access to learning tools
• Conduct regular meetings with the team to discuss performance and create a Personal development plan with clear objectives
• Managing team's rotas, holidays and sickness
• Organise and manage the day to day distribution of tasks and jobs to the team
• Build positive and productive working relationships with colleagues and subordinates across the Native portfolio
• Strong communication and people skills to be able to work under pressure and meet tight deadlines
• To follow company policies and procedures

Experience:

• Minimum of three years' experience within a senior role within the housing sector
• Comprehensive understanding of building management
• MARLA qualification preferred
• IT skills including MS Word, Excel & Outlook (training will be provided for our internal database system)
• IT Savvy with CRM systems