Temporary Concierge

We are looking for experienced concierges to work on a temporary basis at high-end residential buildings in the Birmingham area. This will be cover for permanent staff and will be available on an ad hoc basis.

Shift pattern: 4on/4off 7am-7pm & 7pm-7am

Salary: £12.75-13.00ph

Responsibilities & Duties

Resident & Contractor Interaction

• Welcome all residents, guests, and contractors on arrival and departure.
• Sign contractors in and out and manage their access, particularly for those working in communal areas.
• Maintain control of the key cabinet, ensuring all keys are correctly logged, tracked, and stored.

Parcel and Facility Management

• Receive, log, and store parcels and deliveries for residents.
• Manage bookings for communal amenities including the cinema and meeting rooms.
• Keep communal areas tidy, clean, and in line with building standards and usage rules.
• Ensure the hot drink station is stocked and presentable throughout the day.

Building Systems & Maintenance Reporting

• Monitor the SALTO access control system; notify residents when batteries are low and coordinate battery replacements with the caretaker.
• Log system issues with the service provider and coordinate with residents and the company to ensure timely resolution.
• Conduct regular checks and report all required repairs and maintenance to the Property Manager or Assistant.
• Maintain a working knowledge of leaseholder vs. landlord responsibilities to properly triage maintenance queries.

Health, Safety & Emergency Preparedness

• Conduct three daily fire walks covering all required inspection points (1 by day concierge; 2 by night concierge).
• Monitor and report any health & safety risks or hazards.
• Collect and update new tenant contact information, and encourage residents with access/mobility issues to register for a PEEPS (Personal Emergency Evacuation Plan).
• Ensure completed PEEPS are stored in the PIB (Premises Information Box) and kept up-to-date.

Security & Front Desk Operations

• Ensure that building security is not compromised.
• Monitor all visitors and contractors to ensure they have appropriate access.
• Respond to telephone and in-person inquiries professionally and promptly.
• Maintain accurate logs of keys, deliveries, messages, and incidents.
• Assist residents with general queries and escalate where necessary.

General Duties

• Maintain cleanliness and presentation of the reception and communal areas.
• Be flexible, helpful, and proactive in supporting residents and building operations.
• Report any emergencies or major defects to senior management immediately.
• Help caretaker return bins to bin stores on designated collection days

Person Specification

• Honest, reliable, and proactive
• Excellent customer service and communication skills
• Well-organised with great attention to detail
• Ability to remain calm and professional under pressure
• Smart, professional appearance and demeanour
• Ability to work independently and take ownership of tasks

Experience Required

• Experience in residential concierge, hospitality, or similar customer-facing role
• Basic/intermediate IT skills (including Microsoft Office)
• Understanding of building access systems (SALTO experience desirable)
• Experience working in high-rise or large residential developments is an advantage

General

Dress Code: Smart professional attire-dark suit, white shirt, dark tie (if applicable), and dark smart shoes.
Grooming: Personal hygiene and professional grooming standards must be maintained at all times.