Building Manager

We are seeking an experienced Residential Building Manager to oversee the day to day operation of a prestigious residential development in London.

The role requires a visible and hands on manager who can build strong relationships with residents, lead teams effectively and ensure high standards are maintained throughout the development.

Key Responsibilities:

• Take overall responsibility for the day to day management and presentation of the residential development.
• Ensure operational standards, procedures and service levels are consistently maintained.
• Support the resolution of maintenance, technical, health & safety and operational issues.
• Carry out regular building inspections, identifying areas requiring improvement and ensuring appropriate action is taken.
• Support emergency situations and urgent operational matters where required.
• Act as a senior point of contact for residents, providing a professional, visible and approachable management presence.
• Maintain high standards of resident experience through proactive communication and engagement.
• Manage escalated resident queries, complaints and service issues through to resolution.
• Coordinate building communications, notices and resident updates.
• Attend and support resident meetings, forums and engagement sessions where required.
• Support the delivery of all relevant health & safety, fire safety and statutory compliance requirements.
• Ensure building procedures, records, signage and resident-facing information remain accurate and compliant.
• Develop, review and maintain Standard Operating Procedures (SOPs) for key operational and resident facing services.
• Ensure relevant processes and procedures are understood and followed by the wider site team.
• Report incidents appropriately and support insurance claims or investigations where required.

Person Specification:

• Previous experience within residential property, estate or building management.
• Experience within a high quality residential or mixed-use environment.
• Good understanding of leasehold residential management, service charges and compliance requirements.
• Experience managing external contractors and service providers.
• Relevant property management qualification, or working towards one.
• A recognised health & safety qualification such as IOSH Managing Safely.

Skills & Attributes:

• Strong leadership and people management skills.
• Excellent communication and resident facing experience.
• Highly organised with the ability to manage multiple operational priorities.
• Commercially aware with a good understanding of budgets and expenditure.
• Confident dealing with residents, contractors and senior stakeholders.
• Calm and professional when handling complaints, emergencies or challenging situations.
• Proactive, solution focused and comfortable taking ownership.
• Strong attention to detail with a commitment to maintaining high standards.
• Flexible and willing to provide hands-on operational support when required.