Night Concierge

Role: Night Concierge
Hours: 7:00pm - 7:00am, 4 on 4 off
Salary: £28,000 per annum
Location: West London
Development: Luxury residential development
Team: Lone working role

Key Responsibilities:

• Deliver a professional front of house service to residents, visitors and contractors.
• Carry out regular building patrols throughout the shift to ensure the security and safety of the development.
• Monitor access to the building and respond to resident enquiries.
• Maintain the presentation of the communal areas, including light cleaning duties.
• Remove waste from designated areas during the night shift.
• Clean and maintain communal lifts and entrance areas to ensure they are presented to a high standard for residents each morning.
• Report maintenance issues, health and safety concerns, and security incidents as required.
• Complete shift handovers and maintain accurate site records.

Requirements:

• Previous experience within a high-end residential development or 5-star hospitality environment.
• Exceptional customer service skills with a professional and approachable manner.
• Excellent written and verbal communication skills in English.
• Immaculate personal presentation and a strong attention to detail.
• Reliable, punctual and able to work independently.
• Proactive, with the ability to use initiative and remain calm under pressure.
• Strong organisational skills and the ability to prioritise tasks effectively.
• Able to provide excellent employment references and successfully complete full pre-employment vetting checks.