Weekend Concierge

Rota: Friday, Saturday and Sunday's, 8am - 8pm

About the Role:

We are looking for a professional, proactive and customer-focused Weekend Concierge to work in a residential building.

This is a varied front-of-house position, combining excellent resident service with the day-to-day operation and presentation of the development. You will be responsible for ensuring the building remains safe, secure and well maintained.

On Fridays and Saturdays you will work alongside the onsite team, while on Sundays you will be responsible for managing the site independently.

Key Responsibilities

• Provide a welcoming, professional and helpful service to residents, visitors and contractors.
• Manage resident enquiries in person, over the telephone and via email.
• Control access to the building and ensure only authorised visitors are permitted onsite.
• Carry out regular internal patrols to maintain security and identify any maintenance or health and safety concerns.
• Respond appropriately to emergency situations, including water leaks and other building incidents, taking immediate action where required and escalating when necessary.
• Assist residents by providing guidance during building issues and ensuring clear communication throughout.
• Maintain accurate records of incidents, contractor attendance and daily activities.
• Support the management of deliveries and parcels (low parcel volume).
• Ensure communal areas remain clean, tidy and presentable throughout the day.
• Undertake light litter picking and ensure bins are presented each morning for collection where required.
• Work alongside the cleaning team on Saturdays and monitor the overall presentation of the development.
• Report maintenance issues promptly to the relevant contractors or management team.
• Follow all health and safety procedures, company policies and emergency protocols.

Person Specification

The successful candidate will have:

• Previous experience within a Concierge, Front of House, Customer Service or Hospitality role.
• Excellent communication and interpersonal skills.
• A professional, approachable and reliable manner.
• The ability to work independently and confidently, particularly on Sundays.
• A proactive approach with a willingness to be hands-on when dealing with building issues.
• Good problem-solving skills and the ability to remain calm under pressure.
• Strong organisational skills and attention to detail.
• Basic IT skills and confidence using email and incident reporting systems.