General Manager - Scotland

PMR are working with our client, a national provider of purpose built student accommodation, to recruit a General Manager responsible for the operational activities of their Scottish schemes in Glasgow and Edinburgh.

The ideal candidate will be able to demonstrate a track record of working within facilities management and maintenance at managerial level and will ideally have experience of mobilising a building. This appointment requires a hands on approach to work alongside and manage operational teams together with sub-contractors to maintain the smooth running of our impressive student accommodation developments.

Role outline:

• To manage and motivate Accommodation teams across two cities - Glasgow and Edinburgh providing a high quality service for customers
• To instruct the site teams regarding Health & Safety, data protection & current legislation
• The role will involve handling partnership agreements with large external institutes and meeting all the relevant KPI's
• To support hospitality & customer service functions to include presentation of communal areas, handling of complaints and pastoral issues
• To manage the student letting cycle to ensure 100% occupancy. This will include marketing activities, scheduling for availability, viewings, check in and out, inspections, tenancy agreements, rent & arrears management, student welfare & head office documentation
• To support the Regional Manager and Head of Operations with any other tasks as directed.
• Assist in planning the availability and viewing of all rooms to let
• Contribute to achieving all lettings targets to ensure the site is 100% let year on year
• Maximize income e.g. promoting extensions, summer lets and vending
• To prepare reports relating to lettings, rent and customer issues
• To provide customer focused Facilities and Maintenance services to include management of utilities, waste, security & cleaning contracts and full budgets
• To be responsible for the delivery of the scheme's statutory inspection and testing programme and all associated paperwork. To prepare reports relating to Health & Safety/site issues
• To provide site/building management to, ensure best practice at all times, scheduling and management of trades, support services plus supporting the Relationship building with local Police, Fire, Ambulance and supporting partners e.g. University
• To organise, tender and manage own quota of minor works, planned and preventative maintenance programs
• Contribute to ensuring compliance with Health & Safety legislation, and that all risk assessments are correctly carried out
• Manage defects and resolve complex or outstanding defects
• Contribute to the on-site procurement programme for maintenance, servicing and facilities contracts and to minor contractors throughout the contract term

Essential Candidate Qualities:

• A proven commercial experience of working within student/university halls accommodation or hotel sector
• Preferably to have had previous communication with universities within previous roles, e.g. handling nominated agreements
• Previous Facilities Management, building and mobilisation experience
• To manage staff with expertise outside of your current skill set
• To be dynamic and 100% customer service & service delivery focused
• To be self-motivated, well organised and excel under pressure

Working Monday - Friday 8am - 5pm or 9am - 6pm with cover as required, particularly around the summer season and student check in weekends.